Operations Coordinator

About the role

The Fragomen office in Malaysia is seeking an Operations Coordinator to join the WorkRight Operations team. In this role, you will review and verify employment eligibility documents, ensure information is complete and accurate, and process records in accordance with established procedures and client requirements. You will support a high-volume global documents verification project while contributing to day-to-day operations, working closely with internal teams to deliver accurate, timely, and compliant outcomes.

Key responsibilities

• Review and verify employee documents for completeness, accuracy, and compliance
• Process and maintain records within internal systems
• Identify missing or inconsistent information and escalate where required
• Ensure all work meets quality standards and service level expectations
• Collaborate with team members to support project and business-as-usual activities

About you

• Bachelor degree with at least 1 year of work experience in a process-driven, document verification/checking, administrative, compliance, or operations role
• Ability to manage high-volume administrative work and meet deadlines
• Good organisational and time management skills
• Proficiency in Microsoft Office and the ability to learn new systems quickly
• Previous experience in document processing, administration, data entry, compliance, or quality checking is an advantage, but not essential

At Fragomen, we offer excellent training and the opportunity to work with knowledgeable professionals and immigration specialists.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.