Operations Coordinator

About the role

This is a fast-paced role that requires exceptional organisational skills, attention to detail and confidence communicating with customers, tradespeople and suppliers. You will be responsible for coordinating work across our field team, managing schedules, tracking job progress and ensuring all documentation is completed and submitted on time.

Key responsibilities

• Schedule and coordinate daily work for field technicians and supervisors
• Manage incoming work orders and allocate jobs efficiently
• Liaise with customers to book appointments and provide updates
• Monitor job progress from allocation through to completion
• Follow up outstanding reports, invoices and documentation
• Assist with ordering materials and coordinating suppliers
• Maintain accurate job records and company systems
• Support management with general administration and operational tasks
• Assist in resolving customer enquiries and scheduling issues
• Ensure company workflows and processes are followed

About you

• Previous experience in administration, scheduling or operations coordination
• Experience within construction, trades, restoration or service-based industries highly regarded
• Exceptional organisational and time management skills
• Strong written and verbal communication skills
• A proactive approach and ability to solve problems independently
• High attention to detail
• Confidence managing multiple tasks and competing priorities
• Strong computer skills and experience using Microsoft 365
• Experience using CRM, scheduling or job management software
• A positive attitude and willingness to be part of a growing team

About us

Elle Building Group is a growing building, roofing and restoration company servicing South East Queensland. We specialise in insurance-related building repairs, roof inspections, emergency make-safe works and restoration services.