Operations Coordinator

About the role

Lead and oversee daily crossdock and freight forwarding operations to ensure efficient cargo turnover, timely dispatch, and alignment with service level agreements (SLAs).

Key responsibilities

• Ensure all direct subordinates strictly comply with the company's Standard Operating Procedures (SOPs)
• Coordinate closely with warehouse teams, transport providers, and account representatives to validate cargo against manifests, and resolve discrepancies or delivery exceptions promptly
• Analyze and update daily operational trackers, dashboards, and performance reports to support logistics planning and management visibility
• Drive load optimization strategies to achieve minimum 85% truck utilization, minimizing empty space and maximizing operational efficiency
• Maintain accurate and updated trackers for all inbound and outbound data on a daily basis
• Oversee the tallying of received cargo against the Pickup/Transfer Manifest and promptly report discrepancies to account representatives and clients
• Lead root cause analysis and corrective actions for operational issues, damages, or process deviations; ensure timely submission of incident reports
• Identify continuous improvement opportunities across crossdock processes, supporting productivity, cost-efficiency, and service enhancement
• Collaborate with logistics leadership and cross-functional teams on special projects, capacity planning, and strategic initiatives

Qualification:

• Graduate of 4-year course or any Logistics or Operations Management course
• At least 1-2 years experience in the logistics/transportation industry
• Knowledge in dispatch/transport operations and hands-on experience on software related to TMS/LMS