Operations Coordinator

Who you are

• You're comfortable reading and interpreting common legal documents (subpoenas, court filings, notices, correspondence), and you're detail-oriented and organized enough to juggle multiple requests at once
• Prior experience in legal support, paralegal work, customer service, or operations coordination rounds out your background
• In this role, you will cover Monday through Friday, 9 am–6 pm or 10 am–7 pm PT

What the job involves

• Own the process from start to finish - triage and route incoming Litigation Support tickets, ensuring prompt resolution and adherence to SLAs
• Thrive in a high-volume, fast-paced environment - juggle multiple tickets and priorities without missing a beat, and adapt quickly as needs shift
• Keep client orders on track - manage phone and Zendesk communications, monitor job milestones, request vendor updates, and keep customers informed on status
• Be the problem-solver - resolve issues cross-functionally, escalate time-sensitive requests to the right person or team, and keep case records clean and accurate (no duplicates, proper merges)
• Communicate like a pro - bring a hospitality mindset to every interaction with clients, vendors, and teammates
• Work with cutting-edge tools - navigate Zendesk, Slack, Google Workspace, and eFiling/case management platforms like Journal Tech, Tyler Odyssey, LegalConnect, GreenFiling, Legal CMS, and ServeManager
• Stay organized and on top of it all - support Lit Support projects like the Guru knowledge base and meeting notes, and grow through regular 1:1s, coaching, and quality reviews
• You'll crush this role if you have operational experience in litigation or legal support and you've demonstrated the ability to manage high-volume, deadline-driven workflows with precision