Operations Coordinator

About the role

An Operations Coordinator role focused on delivering excellent customer service, managing client and technician coordination, and handling administrative operations for service appointments and follow-ups.

Key responsibilities

• Provide excellent customer service to clients
• Handle phone calls and emails
• Schedule and coordinate with Clients and Technicians for service appointments and follow ups
• Handle customer complaints timely and follow up with department in charge to provide appropriate solutions and/or alternatives, ensuring closure
• Communicate effectively, maintain and establish close rapport with clients
• Create contracts and services into in-house programme and upload supporting documents
• Monitor cash collection by technicians in your team
• Check and compile service reports before sending to customers
• Prepare invoices accurately prior to send out to customers
• Attend to meetings with customers as and when required

About you

• Proficient in MS Office
• Problem-solving with critical thinking and analytical skills
• Ability to be flexible, multitask and learn in a fast-paced environment
• Self-driven nature with strong attention to detail
• Professional customer service skills