Operations Coordinator

Odd Job Bob Handyman Services is growing, and we are looking for an Operations Coordinator I to join our team.

This position is the front line of our office operation and plays a direct role in how customers experience OJB from the first phone call through project completion.

The right person will be organized, dependable, professional, comfortable learning systems, and capable of following through without letting details get lost.

This is a good fit for someone who enjoys structure, communication, problem-solving, and being part of a fast-moving team. It can also be an excellent opportunity for someone who wants to develop into a larger operations role as the company grows.

What You’ll Do

As an Operations Coordinator I, you will support the daily administrative operation of the company, including:

• Answer incoming calls and respond professionally to customer inquiries
• Conduct and document customer intake
• Schedule assessments, estimates, projects, and service appointments
• Enter and maintain accurate customer and project information
• Monitor email, voicemail, website inquiries, and incoming leads
• Update Jobber and other company systems
• Follow up on estimates, customer requests, and open items
• Coordinate scheduling and project information with Craftsmen in the field
• Assist with invoicing, payment follow-up, and project closeout
• Coordinate basic vendor and material information
• Maintain organized digital files, forms, and company records
• Follow established workflows and escalate issues when needed
• Support the operations team with changing day-to-day priorities

What We’re Looking For

We are looking for someone who:

• Communicates clearly and professionally
• Is comfortable and confident speaking with customers by phone and email
• Is organized and able to manage multiple priorities
• Follows through consistently
• Pays attention to details and accuracy
• Learns software, systems, and processes quickly
• Takes responsibility for their work
• Can work independently while still being part of a team
• Is comfortable asking questions when something is unclear
• Can recognize when something needs additional attention
• Understands the importance of reliability and customer service
• Can stay composed and professional when the day gets busy
• Wants to learn, develop, and take on greater responsibility

Experience in office administration, customer service, scheduling, dispatch, construction, home services, operations, or another service-based business is helpful, but the right attitude, organization, communication skills, judgment, and ability to learn are equally important.

Compensation

Starting Pay: $18.00–$22.00 per hour

Starting compensation will be based on experience and demonstrated capabilities.

While this posting is for an Operations Coordinator I, we are willing to consider compensation above the posted range for an exceptional candidate who brings stronger operations, leadership, or service-business experience.

If you believe you bring more to the table, we want to hear about it.

Opportunity for Growth

The Operations Coordinator I will work closely with our operations leadership and learn how OJB manages the full customer and project lifecycle—from initial contact through assessment, estimating, scheduling, project execution, invoicing, and closeout.

This role is part of a defined administrative career path:

Operations Coordinator I → Operations Coordinator II → Senior Operations Coordinator → Operations Manager

Advancement at OJB is based on demonstrated capability, ownership, performance, and readiness—not simply time in the position.

We are looking for someone who can succeed in the position we need today while developing the skills and experience to take on greater responsibility as the company continues to grow.

About Odd Job Bob

Odd Job Bob Handyman Services provides professional residential and commercial repair, maintenance, remodeling, and improvement services throughout Northeast Ohio.

Our mission is to:

Deliver professional repair, maintenance, remodeling, and improvement services through clear communication, organized execution, and reliable follow through. Build lasting relationships as the trusted partner for homeowners and businesses.

Our five pillars are:

Craftsmanship Professionalism Reliability Relationships Development

We believe in developing good people, building strong systems, communicating clearly, taking ownership, and doing what we say we are going to do.

OJB is continuing to grow, and that creates opportunities for the people who grow with us.

If you are looking for a position where you can contribute immediately, learn how a growing service company operates, take ownership of your work, and build toward greater responsibility, we encourage you to apply.

Pay: $18.00 - $25.00 per hour

Benefits:

• Paid time off
• Professional development assistance

Work Location: In person