Operations Coordinator

The Operations Coordinator supports the efficient day-to-day delivery of scaffolding services across residential, commercial and industrial projects. Acting as a key link between clients, operational teams and the commercial team, the role coordinates schedules, resources, equipment and site information.

Working closely with the Operations Manager and Branch Manager, the Operations Coordinator helps ensure work is completed safely, efficiently and in accordance with client requirements and scaffolding good-practice guidelines. The role contributes to a positive culture through clear communication, practical problem-solving, customer service and a strong commitment to safety.

Key responsibilities

• Coordinate daily and forward work schedules with the Operations Manager, Branch Manager and commercial team.
• Assist with allocating workers and resources to jobs, taking account of operational priorities, worker capability and project requirements.
• Maintain clear communication between the yard, scaffolding crews, Leading Hands, clients and commercial team.
• Confirm that crews have the appropriate equipment and site information, and coordinate additional deliveries when required.
• Monitor job progress and communicate schedule changes, delays, resource requirements or other issues to the appropriate manager and relevant stakeholders.
• Support the resolution of day-to-day site issues and escalate significant safety, performance, client or commercial matters to the appropriate manager.
• Liaise with current and prospective customers, prepare quotes within delegated authority, and maintain accurate sales and job information in Podio.
• Assist with scaffold planning and design, and participate in scaffold erection and dismantling where required and appropriately qualified.
• Support the Operations Manager and Branch Manager with operational initiatives that contribute to branch and company objectives.
• Assist with employee onboarding and the coordination of training, coaching and competency requirements.
• Provide day-to-day guidance to crews and reinforce expected standards of safety, quality, productivity and conduct.
• Liaise regularly with Leading Hands to understand project status, resource needs and emerging issues.
• Visit sites as required to check progress, provide operational support and communicate relevant information to management.
• Maintain accurate operational records and ensure required information is provided to the relevant teams in a timely manner.
• Carry out all duties in accordance with company procedures, health and safety requirements, and applicable industry standards.

About you

• Previous experience in an operations coordination, scheduling, construction or scaffolding environment.
• Experience supporting or coordinating field-based teams.
• A New Zealand Scaffolding Certificate of Competence is preferred.
• A full New Zealand driver licence.
• Strong organisational skills and the ability to coordinate competing priorities.
• A practical problem-solver who remains calm and positive in a fast-paced environment.
• Clear and confident communication skills, with the ability to work effectively with clients, crews and internal teams.
• Sound commercial awareness and an understanding of how operational decisions affect customers, projects and the wider business.
• A strong commitment to workplace safety, quality and good scaffolding practice.
• A customer-focused approach and the ability to build constructive working relationships.

About us

United Scaffolding Group is part of NZS Group. We work collaboratively across the organisation to ensure our activities support the long-term interests and success of the wider group.