Operations Coordinator

Who you are

• We are seeking an engaging and approachable (Driver) Operations Coordinator who excels at building and maintaining positive relationships with drivers and stakeholders, with strong verbal and written communication skills and demonstrated stakeholder management abilities
• 1-3 years of related working experience with logistics/last-mile preference
• Possesses a hands-on approach to managing and developing team members
• Proven ability to thrive in a fast-paced, high-pressure environment
• Capable of rapid decision-making and efficient problem resolution
• Ability to leverage available resources effectively and efficiently
• Experience leveraging data for effective decision-making
• Demonstrates exceptional resilience and professionalism when confronted with difficult situations, maintaining a positive and productive attitude
• Valid UK driving license required

What the job involves

• At HIVED, as an Operations Coordinator, you are the unique point of contact with drivers
• Your role is integral to ensuring HIVED maintains drivers at the centre of our operation while maintaining high delivery performance and quality
• This is an on-site role embedded in day-to-day operations
• Your shift pattern will be 4 days on, 3 days off, which will require you to work one day on the weekend
• Our Operations team is organised into roles at different levels: this is a level 2 role where you will report into the Operations Manager
• Manage the day-to-day operations of an assigned driver team
• Champion initiatives that foster a positive driver experience and promote retention
• Overseeing of all aspects of assigned driver team, serving as the primary point of contact for driver inquiries and support at HIVED
• Ensure driver compliance with HIVED's requirements and expectations
• Partner with stakeholders to ensure driver excellence via check-ins and ride-alongs
• Achieving daily business Key Performance Indicators (KPIs)
• Comprehensive driver support, including scheduling, process implementation, and addressing on-the-road queries

Benefits

• Dynamic hybrid working environment with a diverse and driven team
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
• 25 days of holiday allowance plus public holidays
• 1 Birthday Day Off + 2 Tenure-Based Additional Days Off
• Subsidised Private Medical Insurance including dental, vision & mental health therapy
• Team lunch provided once a week
• Enhanced maternity/paternity/adoption policy as day 1 right
• Cycle to work scheme
• Bi-annual performance reviews and tailored development plans
• Competitive salary + EMI options scheme
• Annual compensation review
• Community volunteer days
• Quarterly team socials and annual sports day (HIVED Olympics)
• Dog friendly office and depots