Operations Coordinator

BUILD A CAREER WITH NIKO COLLABORATIVE

Niko Collaborative is a growing, Chicago-based boutique commercial real estate firm. We empower our clients and collaborators to leverage real estate as a means to enhance their lives and seize new opportunities.

Niko Collaborative is seeking a dynamic, highly organized, creative, and motivated Operations Coordinator to join the firm. If you are positive and personable with a passion for building brands, a sharp eye for quality, with strong client relationship skills and the ability to manage multiple priorities with professionalism and discretion we want you on our team.

WHAT YOU’LL DO:

In this role, you will contribute to expanding our brand’s presence, influence, and notoriety, both locally in Chicago and across broader markets. You will be expected to execute high-impact events, cultivate strategic relationships, oversee gifting programs, and maintain a polished, consistent brand voice across all platforms and public interactions. You will also help oversee a portfolio of residential properties. You’ll play a critical role in ensuring strong communication across the organization.

YOUR RESPONSIBILITIES WILL INCLUDE:

Brand & Social Media Management

• Respond to inquiries, comments, and direct messages in a timely and professional manner
• Monitor, manage, and grow Niko Collaborative’s presence on Instagram, Facebook, LinkedIn, and other relevant social media platforms
• Draft and schedule engaging, on-brand content that showcases the company’s expertise, culture, and value
• Maintain consistency in brand voice, visuals, and messaging across all digital platforms

Events & Networking

• Conceptualize, plan, and execute branded events including client appreciation gatherings, networking lunches, workshops, happy hours & community outreach
• Represent Niko Collaborative at industry events, networking functions, and community engagements
• Build and nurture relationships with key stakeholders, partners, vendors, and community influencers
• Coordinate all event logistics including venue selection, catering, invitations, signage, and follow-up

Gifting and Client Relations

• Manage a strategic gifting program to strengthen client and partner relationships
• Source, procure, and coordinate delivery of branded and curated gifts
• Track gifting budget and maintain records of recipient relationships and preferences
• Log interactions and update contact information in a CRM database

Operational Support:

• Provide day-to-day administrative support for rented properties owned or under management
• Build and maintain strong relationships with clients, internal partners, and leadership
• Manage and submit business expenses and prepare reports on such as needed
• Plan, coordinate, communicate, and maintain calendars
• Answer and screen telephone calls
• Prepare intra- and inter-office mail, outgoing mail and correspondence, including email, couriers, and deliveries
• Assist with special projects and research as needed
• You are the point of contact for our clients. Work orders come to you, you dispatch the right technician, and you stay on it until the job is closed

PREFERRED QUALIFICATIONS:

Education and Experience

• Bachelor’s or Associate degree preferred (or equivalent work experience)
• Prior administrative, operations, or coordinator experience in a professional services environment
• Experience in property management commercial real estate, investment sales, or brokerage support is a plus but not strictly necessary

Technical Skills

• Familiar with basic bookkeeping
• Proficiency with MS Office suite (Outlook, Excel, Word)
• Proficiency with Sharepoint, Trello, Buildout Backoffice, Docusign, Adobe Acrobat
• Aptitude for learning new software and systems
• Tech-savvy, comfort with using MLS, CRM systems, spreadsheets, and digital filing tools

Professional Skills

• Polished, professional demeanor with strong written and verbal communication skills
• Personable, engaging, and service-oriented, with a genuine interest in supporting people and creating a positive office experience
• Research-driven “data nerd” who enjoys digging into ownership records, market data, and property details
• Detail-oriented with exceptional accuracy in data entry and document handling
• Strong time management skills and an ability to organize and coordinate multiple concurrent projects
• Strong organizational and communication skills, with high attention to detail and a “can-do” attitude
• Ability to anticipate problems before they escalate
• Ability to handle confidential and sensitive information with discretion.
• Proactive and flexible, with a willingness to step in and help with a variety of office and team needs

WHY NIKO COLLABORATIVE:

Niko Collaborative is growing, and we’re committed to creating a workplace where talented people can thrive. Our team is grounded in accountability, communication, and constant learning. Every role here plays a meaningful part in our momentum.

COMPENSATION AND BENEFITS:

Salary$45,000 + bonus

Health insurance

Retirement plan (after two years of continuous employment)

Paid time off

Free parking

WORK ARRANGEMENT:

This position is fully in-office during the initial 90-day training and onboarding period. Following successful completion of the introductory period, employees may become eligible for one to two remote workdays per week, subject to performance, business needs, and management approval. This benefit is not guaranteed and may be modified or discontinued at management's discretion.

Niko Collaborative is an equal opportunity employer committed to fostering a diverse, inclusive, and safe workplace. We do not tolerate discrimination, harassment, or harmful behavior of any kind. All employment decisions are made without regard to race, color, sex, religion, sexual orientation, or any other protected characteristic as defined by federal or provincial law.

Pay: From $45,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Work Location: In person