Operations Coordinator

About the role

As an Operations Coordinator at Serve Robotics, you will play a key role in ensuring smooth daily operations across our commercial delivery network. Your main objective will be to execute against established strategies, manage the flow of day-to-day activities, and identify opportunities to streamline and strengthen operational processes. You will support the team by ensuring procedures are followed consistently, operational goals are met, and metrics are tracked with accuracy. In this role, you will focus on operational execution first, while also proposing and implementing incremental improvements that drive efficiency, reliability, and scalability. You will collaborate closely with supervisors and leadership to align your work with the broader operational strategy, ensuring that our delivery network runs seamlessly and consistently delivers on performance targets.

Key responsibilities

• Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations.
• Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions.
• Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures.
• Open or close depots in accordance with scheduled shift.
• Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement.
• Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams.
• Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans.
• Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards.
• Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution.

About you

• Bachelor's degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service)
• Strong organizational, collaboration, and problem-solving skills.
• Ability to remain calm under pressure with a proactive, can-do attitude toward challenges.
• Demonstrated ability to work independently with minimal supervision.
• Comfort with spreadsheets (Excel or Google Sheets)
• Willingness to work flexible hours, including evenings and weekends, as operations require.
• Comfortable driving mid-size utility vehicles as needed.
• Valid driver's license.
• Ability to work nights, weekends, and holidays
• Australian citizen or permanent resident with unrestricted working rights in Australia.

About us

Serve Robotics is expanding to the Gold Coast, and we're looking for our founding Operations team. This is a unique opportunity to help launch and scale our Australian operations from the ground up while working with cutting-edge autonomous delivery technology.