Operations Coordinator

Cipher Rapid Response is looking for a proactive, organised and hands-on Operations Coordinator to support the day-to-day delivery of our facility services.

This role involves coordinating staff and work orders, communicating with clients, monitoring service quality, supporting WHS and compliance requirements, conducting site inspections, and ensuring jobs are completed to the required standard.

Working Hours

Monday to Thursday: 5 hours per day
Friday: 4 hours

Total: 24 hours per week

There is an opportunity for this position to develop into a full-time role as the business continues to grow.

Key Responsibilities

• Receive, allocate, manage and close out client work orders
• Coordinate scheduled, ad hoc and emergency service requests
• Manage cleaners and field staff, including scheduling and daily job allocation
• Communicate with clients regarding service requests, schedules and updates
• Monitor and respond to operational emails and enquiries
• Follow up outstanding jobs and ensure works are completed on time
• Conduct and coordinate site and quality inspections
• Complete quality inspection reports and follow up corrective actions
• Monitor cleaning and facility service standards across client sites
• Assist with WHS requirements, documentation and compliance
• Ensure staff are following relevant SWMS, site procedures and safety requirements
• Report hazards, incidents, service issues and non-conformances
• Assist with incident reporting and follow-up actions
• Prepare regular client, operational, WHS and quality reports
• Maintain accurate records of jobs, inspections, staff and site requirements
• Assist with staff compliance documentation and onboarding
• Liaise with supervisors and management regarding staffing and site performance
• Build positive relationships with clients and onsite staff
• Proactively identify operational issues and organise solutions
• Provide general operational and administrative support to management

About You

We are looking for someone who is:

• Proactive and takes ownership of their responsibilities
• Highly organised with strong attention to detail
• Confident communicating by phone, email and face-to-face
• Comfortable managing staff and coordinating multiple sites
• Able to prioritise urgent work in a fast-paced environment
• Confident conducting site and quality inspections
• Familiar with WHS, compliance and reporting
• Able to identify issues and follow through until they are resolved
• Professional when dealing with clients and employees
• Reliable and able to work independently
• Eager to learn and grow within the company

Experience in facility services, commercial cleaning, property services, maintenance, operations coordination, WHS or administration would be highly regarded.

About Cipher Rapid Response

Cipher Rapid Response provides facility services, specialised cleaning, periodic cleaning and rapid-response services across a range of sectors.

Our Operations team plays an important role in connecting our clients, cleaners, supervisors and management team, while maintaining high standards across service delivery, WHS, quality and compliance.

Why Join Us?

• Consistent part-time weekday hours
• 24 hours per week
• Opportunity to progress into a full-time position
• Hands-on exposure to facility services operations
• Develop experience across operations, WHS, quality and client management
• Work closely with management and field teams
• Opportunity to take on greater responsibility as the company grows

Apply

If you are organised, proactive, confident with people and enjoy solving problems, we would love to hear from you.

Please email your resume to:

[email protected]

Pay: From $30.00 per hour

Work Location: In person