Operations Coordinator

About ADR

Since 1909, ADR has helped keep communities and businesses running with utility technology products, services, and expertise. Proudly New Zealand owned, we partner with the water, energy, agriculture, and industrial sectors to deliver practical solutions and trusted support.

We're looking for an Operations Coordinator to join our growing Watermetrics team in Christchurch.

About the Role

This is a varied and fast-paced role where you'll support customers, coordinate service activities, and help keep our Watermetrics operations running smoothly.

Working closely with customers, technicians, suppliers, and internal teams, you'll monitor device performance, coordinate service requests, and help ensure our smart water monitoring solutions are delivered accurately and on time. This role is ideal for someone who enjoys staying organised, solving problems, and making sure the details don't get missed.

Key Responsibilities

You'll monitor and report on device performance, investigate and follow up on non-reporting devices, and coordinate service work as required. You'll support customer enquiries, respond to incoming calls, maintain accurate records, and assist with day-to-day operational administration.

You'll also build strong relationships with customers, suppliers, and colleagues while contributing to a safe, organised, and customer-focused team culture.

About You

You're an organised and proactive team player who takes pride in delivering great customer service. You can manage competing priorities, communicate confidently, and adapt to changing demands in a busy environment.

Ideally, you'll bring:

• Experience in administration, customer service, coordination, or a similar support role
• Strong organisational skills and attention to detail
• Excellent communication and relationship-building skills
• Confidence using Microsoft Office and other business systems
• The ability to work independently while contributing to a collaborative team environment
• A positive, practical, and customer-focused approach

Why You'll Love Working With Us

ADR operates with the heart of a family business—our people come first, and your wellbeing is our priority. We are a supportive team and offer a competitive salary package plus excellent benefits, including:

• Bonus Opportunities
• Southern Cross Health Insurance (after 6 months), plus Life and Trauma insurance
• Comprehensive Health and Wellbeing program & EAP support

Apply Now

If you're an organised and customer-focused professional looking for a varied role where you can make a real contribution, we'd love to hear from you. Join our Watermetrics team and help support the delivery of smart solutions for customers across New Zealand.

Apply today with your CV and cover letter. Applications will be reviewed as they are received.

To be considered for this role, you must have the legal right to work in New Zealand. The preferred candidate will also be required to undergo pre-employment screening, including drug and alcohol testing, a Ministry of Justice check, and a credit check.