Operations Coordinator

Be part of a global leader in insurance, risk management, and consulting.

About the Role
The Operations Coordinator is responsible for managing the day-to-day functioning of the office, ensuring a professional, efficient, and well-supported environment for brokers, clients, and visitors.

The role acts as a central point of coordination across the branch, delivering high-quality office management, administrative support, and operational services that enable broking teams to focus on client outcomes. This includes overseeing workplace operations, coordinating broker support activities, and ensuring a seamless experience for both internal stakeholders and external clients.

The Operations Coordinator plays a key role in maintaining service standards, supporting client-facing interactions, and ensuring the smooth execution of operational processes, while also providing governance and coordination across business continuity, compliance, and branch operations.

Key Responsibilities:

• Daily operations of the office
• Resolving maintenance issues
• Continuous improvement of office administration working closely with the Office Manager and Receptionist
• Office & Facilities Coordination – including meetings and events, you are also the primary point of contact for staff, Executives. Clients and vendors
• Business Continuity, Risk & Compliance Support
• Communication & Stakeholder Engagement

What We’re Looking For:

We are looking for someone who thrives in a fast-paced environment and has a passion for operational excellence.

Capabilities

• Exceptional organisational and coordination skills.
• Excellent time management skills (with ability to prioritise task effectively)
• Strong communication and stakeholder engagement abilities.
• Problem-solving mindset with attention to detail.
• Adaptability, resilience, and a drive for continuous improvement.
• Event planning and coordination experience desired

Qualifications

• Certificate 3 in Business or Administration desirable
• Relevant industry experience, either insurance or banking industry preferred
• Previous experience working in a busy office

Why Join Gallagher?

• Work for a globally respected organisation with a longstanding and ethical foundation
• Be part of a supportive and collaborative team culture
• Enjoy opportunities for professional growth and development
• Make a meaningful impact in a role that values your expertise

If you’re ready to take the next step in your career and contribute to a global leader in insurance brokerage, we’d love to hear from you!

Gallagher Benefits – we offer great benefits and career development opportunities including tuition assistance; career development and training to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks’ Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; and salary sacrificed superannuation options.

Apply now via our careers website, Gallagher Careers or for further information, please contact our Talent Acquisition team at [email protected]

Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or by an external third-party provider.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. We are committed to providing a working environment that embraces and values diversity, equity and inclusion.