Operations Coordinator

About the role

The Operations Coordinator is responsible for ensuring smooth and efficient coordination of air and ocean freight shipments. This role requires excellent organizational and communication skills to process customer orders, arrange transport, and manage customs clearance while maintaining strong relationships with customers and internal teams.

Key responsibilities

• Ensure timely and accurate handling of cargo, conduct billings input, statement reconciliation and payment/outstanding collection
• Liaise with airlines, ground handling agents, and other service providers to secure cargo space and negotiate rates
• Prepare and process airway bills, shipping documents, and customs clearance paperwork in compliance with regulations
• Resolve customs clearance problems or transportation disruptions
• Ensure adherence to safety and security procedures in the handling and transportation of air cargo
• Maintain accurate records of shipments, expenses, and operational activities for reporting and analysis
• Monitor flight schedules, track shipments, and provide regular updates to customers regarding the status of their cargo
• Contribute to process improvement initiatives and assist in implementing new technologies or systems to enhance efficiency
• Stay informed about industry trends, regulations, and best practices to optimize air freight operations

About you

• Minimum 2–3 years' experience in freight forwarding
• Knowledge of customs declaration processes
• Excellent communication and interpersonal skills
• A good team player with the ability to work independently
• Ability to multi-task effectively
• Computer literate, with preference for familiarity with CW1 system
• Proficiency in Chinese is preferred as we are handling Chinese speaking clients

Physical Requirements:

• The employee frequently is required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds, particularly luggage while traveling.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About us

Since its founding in 1988, OIA Global has grown into a $1 billion world-class logistics and packaging company that employs over 1,200 professionals in 28 countries. Our knowledge, solution design experience, and installed infrastructure give our customers the confidence and capability to extend their supply chains from emerging production areas to key commercial markets.