Operations Coordinator

Reporting & Documentation

• Prepare and submit daily and monthly operational reports.
• Ensure reports are accurate, clear, and aligned with client standards.
• Maintain organized records and supporting documents.
• Coordinate with the Housekeeping Supervisor and team for verified operational data.

Client Liaison & Communication

• Serve as the primary contact between Client Management and the Housekeeping Team.
• Provide regular updates on performance, staffing, compliance, and incidents.
• Address client inquiries and coordinate issue resolution.
• Communicate operational and staffing changes professionally.

Operational Coordination

• Support daily scheduling, task assignments, and resource allocation.
• Monitor task completion and escalate service issues as needed.
• Coordinate with mall departments for special cleaning requirements.
• Track and report inventory usage of supplies, equipment, and PPE.
• Facilitate communication between the Housekeeping Team and Client Management.

Support Functions

• Assist in preparing presentations and meeting materials.
• Support incident documentation and follow-up communications.
• Maintain records of communications, meetings, and action items.
• Participate in meetings, training, and operational reviews.
• Promote professionalism, accountability, and continuous improvement.

QUALIFICATIONS:

Education: Bachelor’s degree in Business Administration, Communications, Hospitality, Facilities Management, or a related field preferred.

Experience: 1–2 years of experience in operations coordination, reporting, administrative support, or client relations, preferably in janitorial, facilities, or mall services.

Technical Skills: Proficient in Microsoft PowerPoint, Excel, and email communication.

Communication Skills: Strong written and verbal communication in English and Filipino/Tagalog; capable of providing professional updates to clients and management.

Analytical Skills: Able to gather, validate, and summarize operational data accurately for reports.

Organizational Skills: Excellent time management, attention to detail, and multitasking abilities.

Professionalism: Reliable, accountable, and able to handle confidential information with discretion.