Operations Coordinator

We are seeking a dedicated and professional Operations Coordinator to join our dynamic team. This role offers an excellent opportunity to develop your skills, providing vital support to our clients and ensuring a high standard of service delivery. The ideal candidate will possess strong communication skills, be customer-focused, and comfortable working in a fast-paced environment. Previous experience within a Coordinating role will be advantageous.

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

Duties

• Be the main inter-department coordinator to ensure Customer needs are met.
• Provide accurate information regarding our services, ensuring customer needs are fully understood.
• Utilise our CRM system to log interactions, update customer records, and track service requests efficiently.
• Analyse customer data to identify trends or issues, contributing to continuous service improvement.
• Collaborate with internal teams to resolve complex queries and escalate issues when necessary.
• Maintain a professional and courteous demeanour at all times, fostering positive relationships with clients.

Experience

• Proven experience in a coordinator role
• Familiarity with ERP systems.
• Strong communication skills, both written and verbal, with the ability to explain complex information clearly.
• Analytical skills to interpret data and identify actionable insights.
• Ability to work effectively under pressure whilst maintaining attention to detail