Operations Coordinator

Job Summary:

Piedmont Metals is a leading provider in the metals industry, offering high-quality products and services to a diverse range of customers. We are looking for a driven and detail-oriented Inside Sales Representative to join our team. This role requires strong product knowledge, ERP system experience, and an understanding of metal processes and products.

Key Responsibilities:

• Sales & Customer Relations
• Manage inbound and outbound sales calls, responding to customer inquiries promptly.
• Develop and maintain strong relationships with customers, ensuring excellent service.
• Occasionally meet with customers face-to-face to discuss their needs and solutions.
• Assist in account development and growth strategies.
• Order & Inventory Management
• Ensure customer orders are accurately processed in the ERP system with minimal assistance.
• Oversee purchase orders (POs), billing, and invoicing to ensure smooth transactions.
• Manage customer-specific inventory and coordinate material replenishment as needed.
• Order additional services when required to fulfill customer needs.
• Operational & Team Collaboration
• Communicate with the operations team to ensure order accuracy and timely fulfillment.
• Submit sales reports, forecasts, and updates on customer accounts.
• Handle confidential customer and company information with discretion.
• Assist colleagues and support team efforts whenever necessary.

Qualifications & Skills:

• 1-3 years of experience in inside sales, customer service, or account management (preferably in the metals industry).
• Strong understanding of metal products, processes, and market applications.
• Experience using an ERP system for order processing and inventory management.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Highly organized, detail-oriented, and able to multitask efficiently.
• Strong communication and leadership skills.
• Ability to work independently while collaborating effectively with a team.

Benefits:

• Competitive salary.
• 401(k) plan after 6 months.
• Health insurance after 90 days.
• Paid holidays (7 per year).
• Mileage reimbursement (if travel is required).

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Ability to Commute:

• Burlington, NC 27215 (Preferred)

Ability to Relocate:

• Burlington, NC 27215: Relocate before starting work (Preferred)

Work Location: In person