Operations Coordinator

Job Description – Help Desk Administrator

Company: Bodhi Solutions Ltd
Job Title: Help Desk Administrator
Department: Operations
Hours: 40 hours per week
Reporting to: Help Desk Manager / Operations Manager
Location: Bodhi Solutions Ltd

About Bodhi Solutions

Bodhi Solutions is a family-run construction and facilities maintenance business providing a range of building services, reactive maintenance and refurbishment solutions to commercial clients. We pride ourselves on delivering reliable, high-quality services and maintaining strong relationships with our customers. As a growing business, we are looking for an organised, proactive and customer-focused Help Desk Administrator to support our day-to-day operations.

Job Purpose

The Help Desk Administrator will be responsible for coordinating incoming maintenance requests, supporting the scheduling of engineers and operatives, maintaining accurate records and ensuring that customer enquiries and service requests are handled efficiently and professionally.

The successful candidate will play an important role in ensuring that jobs are logged, monitored and progressed through to completion, supporting effective communication between customers, field teams, subcontractors and internal departments.

Key Responsibilities

Help Desk and Customer Service

• Answer incoming telephone calls and respond to emails relating to maintenance requests, service enquiries and ongoing jobs.
• Log new jobs and service requests accurately within the company’s systems.
• Obtain relevant information from customers, including job details, site addresses, access arrangements and urgency.
• Provide professional and timely updates to customers regarding job progress and appointments.
• Escalate urgent, complex or unresolved issues to the appropriate manager.

Job Coordination and Scheduling

• Assist with scheduling engineers, operatives and subcontractors to attend jobs.
• Coordinate appointments and communicate changes to customers and field teams.
• Monitor outstanding jobs and follow up on delays, incomplete work and outstanding information.
• Liaise with the Operations Team to ensure jobs are prioritised appropriately and completed within agreed timescales.
• Assist with emergency and reactive maintenance requests, ensuring urgent issues are communicated promptly.

Administration and Record Keeping

• Maintain accurate job records, customer details, site information and service documentation.
• Update job management systems and spreadsheets as required.
• Assist with obtaining job completion reports, photographs, worksheets and other relevant documentation.
• Support the preparation of reports relating to outstanding

Pay: £25,420.00-£35,000.00 per year

Benefits:

• Free parking
• On-site parking

Work Location: In person