Operations Coordinator

Benefits:

• 401(k)
• Health insurance
• Paid time off

SP Distribution is a successful distribution company of juvenile products in the United States. We are seeking an experienced and detail-oriented Operations Coordinator to support our day-to-day order processing and operational functions. This role is critical in ensuring seamless order management, efficient communication across departments, and exceptional service to our clients.

Key Responsibilities:

• Support B2B and B2C order fulfillment, including EDI operations, from order creation through invoicing and delivery.
• Manage the entire order lifecycle: order entry, allocation, fulfillment, and resolution of post-delivery issues.
• Track and monitor order flow, update account holders, and provide support to the sales team.
• Oversee order status and inventory levels to ensure timely processing and on-time delivery.
• Partner with the logistics team to coordinate daily shipments, optimizing efficiency and reducing costs.
• Serve as a daily point of contact for customers, addressing inquiries, needs, and concerns.
• Prepare and maintain operational reports, including stock allocation, pending orders, approvals, chargebacks, and claim resolutions.

Qualifications:

• Bachelor’s degree in Business or a related field (preferred).
• 3+ years of relevant work experience in operations, order management, or supply chain.
• Strong customer-focused mindset with excellent problem-solving abilities.
• Highly organized and detail-oriented with strong analytical skills.
• Outstanding verbal and written communication skills.
• Ability to work effectively in a fast-paced environment, independently and as part of a team.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong time management and multitasking skills.
• Innovative thinker with excellent interpersonal abilities, capable of collaborating with cross-functional teams and leadership.
• Experience with Shopify/Shopify+ is a strong plus.
• Experience with an ERP (NetSuite would be preferable)
• Experience handling disputes, chargebacks with Shopify, Klarna and Riskified is a strong plus.
• Hands-on experience with NetSuite and knowledge of EDI systems is a major plus.

Position Details:

• Job Type: Full-time in our Hialeah, FL office. Remote Work is not available.

• Salary Range: Annual Salary 51K-52K (commensurate with experience)

• Ability to commute/relocate: Hialeah, FL 33018. Reliably commute or planning to relocate before starting work (Required)