Operations Coordinator

About Us
Quest USA Corp is a wholesale consumer goods company in Brooklyn. We supply licensed and private-label products to major national retailers. Our Operations team keeps production, inventory and orders moving from our factories overseas to our customers’ shelves.

The Role
We’re looking for a detail-oriented Operations Coordinator to support our production and inventory processes. You’ll work closely with our China production team, our finance team and internal stakeholders to keep orders accurate, costs current and returns resolved.

Responsibilities

• Submit production orders to the China team daily, making sure all required details are complete and accurate
• Enter and maintain item cost data in our ERP system (AMT) to support accurate reporting and margin tracking
• Track return authorizations (RAs) from initiation through resolution, following up with customers and internal teams
• Process customer invoicing
• Enter bulk customer orders into the ERP system
• Flag discrepancies, delays or missing information early and escalate when needed
• Support the Operations team with ad hoc projects and reporting

Requirements

• 1–3 years of experience in operations, supply chain, order management or a related role
• Strong attention to detail and accuracy with data entry
• Proficient in Microsoft Excel and comfortable with Google Workspace
• Clear, organized communicator by email and messaging apps
• Able to manage multiple tasks and deadlines in a fast-paced environment

Nice to Have

• Experience with AMT
• Background in wholesale, consumer goods or importing from overseas factories
• Familiarity with retail return processes or EDI

Schedule & Pay

• Full-time, Monday–Friday, on-site in Brooklyn, NY

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person