Operations Coordinator

Job highlights

• . Good experience with Data Analysis

• We are a fast-growing Bay Area-based startup backed by leading investors like Menlo Ventures, Accel and Y-Combinator

• We create AI and ML-powered software for the finance and lending industries, focused on repayment and debt recovery

• We work to improve conversations between call center agents and customers and provide actionable insights

• Our products use AI to create next-generation speech analytics that support real-time agent guidance, automated notes after conversations, and call analysis for quality assurance and compliance

• The team has deep technical talent today and we believe there is an opportunity to build an iconic vertical software business that will fundamentally impact how the multi-trillion-dollar debt industry is managed

• Debt has such a massive impact on consumers and prior to Prodigal, the industry was saddled with painful, low value manual workflows, and poor customer experience- our mission is to humanize the debt repayment process through automation and data

• Join our data analytics team and contribute in shaping digital collections design, strategy, and execution

• Utilize analytics to develop innovative debt recovery strategies, collaborating across departments for seamless integration

• Drive optimization efforts to achieve key performance metrics and organizational goals in digital collections

Responsibilities :

Strategy Development and Optimization

• Develop digital debt collection strategies focusing on timing, content relevance, and debtor engagement.
• Continuously refine and optimize strategies based on debtor feedback and campaign performance.
• Collaborate with legal and compliance to ensure adherence to industry regulations.

Content Creation and Management

• Oversee creation of persuasive email/SMS templates and web portal content for debt recovery.
• Coordinate with design agencies for high-quality, debt-specific content.
• Manage content calendar for strategic deployment.

Campaign Execution and Management

• Implement and manage email/SMS campaigns using advanced software tools.
• Ensure high deliverability rates and engagement with digital marketing best practices.
• Monitor and adjust strategies in real-time for improved outcomes.

A/B Testing and Optimization

• Conduct A/B testing on email/SMS elements to identify effective approaches.
• Analyze results to enhance open rates, engagement, and payment conversion.

Data Analysis, Reporting, and Insights

• Analyze campaign data to evaluate effectiveness and generate detailed reports.
• Present findings to senior management with actionable insights for strategy adjustments.

Requirements :

• Good experience with Data Analysis.
• High reliability and attention to detail
• Availability for 1-2 hours on weekends