Operations Coordinator

Role Overview

Job Title: Operations Coordinator

Reporting To: Operations Manager

Location: Krema (Edinburgh – covering Krema Bakehouse and Krema Kitchen)

Salary: £14.00 – £15.00 per hour

Benefits: 28 days holiday, pension scheme, company perks and a supportive team environment

About Krema

Krema is an independent artisan bakery based in Edinburgh, specialising in handcrafted breads, pastries and bespoke celebration cakes. As a thriving business with ambitious plans for growth, we pride ourselves on delivering unmatched excellence, setting high standards and creating an energetic, welcoming environment across both Krema Bakehouse and Krema Kitchen.

The Opportunity

We are searching for a superstar to join us during an exciting phase of growth. This role is a fantastic opportunity for a bright mind who works hard, thrives on challenges and constantly looks for ways to exceed standards and expectations. Working closely with the Operations Manager across both the Bakehouse and the Kitchen, you will keep daily operations running smoothly while helping foster an excellent work environment. While experience in hospitality and CRM management is preferred, it is by no means essential. What matters most to us is your attitude, your work ethic and your commitment to operational excellence.

Key Responsibilities

• Provide daily operational support across Krema Bakehouse and Krema Kitchen
• Assist with business administration, payroll processing and team records
• Manage ordering, stock levels and inventory checks
• Drive exceptional standards of hygiene and food safety
• Implement practical measures for reducing waste
• Maintain a commercial focus to support sales growth
• Support customer relationship management and CRM tasks
• Help build and maintain a positive, supportive work environment

What We Are Looking For

• A bright, hardworking mind with a drive to achieve excellence
• An outstanding attitude and a willingness to take on new challenges
• Strong organisational, administrative and problem solving skills
• Excellent communication skills and a customer focused mindset
• Background in hospitality or CRM systems is preferred but not essential
• Someone who is ambitious and excited to grow alongside a thriving business

What We Offer

• Competitive pay of £14.00 to £15.00 per hour (depending on experience)
• 28 days paid holiday per year
• Contributory company pension scheme
• Great company perks
• A supportive, positive team that wants you to succeed
• Real opportunity for career progression in a growing independent business

Pay: £14.00-£15.00 per hour

Expected hours: 40.0 per week

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Sick pay
• Transport links

Experience:

• Hospitality: 1 year (preferred)
• CRM software: 1 year (preferred)

Work Location: In person