Operations Coordinator

Please note that this posting is for a contract assignment and is not a full-time employment opportunity with Amazon. Candidates selected for roles will be employed as contract workers through Amazon’s approved 3rd party Direct Source provider for the duration of the specified project and will not be an employee of Amazon.

Provides advice, guidance, and support for various and assigned aspects of Regional / Geographic operations. Supports the development, implementation, and evaluation of operational programs and projects. Works closely with regional, store, and/or team leadership to communicate program / project objectives, profitability expectations, priorities, performance standards, and other parameters. Engages with Team Members as required to ensure proper support in terms of communication and training. Engages with marketing, merchandising, accounting, and other stakeholders to ensure effective integration and alignment.

Responsibilities:

• Provides advice and support for assigned programs and/or processes within specific store(s) or region(s).
• Builds and maintains positive, cooperative working relationships with store and regional leaders and teams.
• Works with store / team leadership to understand communication, training, and related needs and expectations.
• Educates and trains Team Members, buyers, Team Leaders, and other stakeholders on program / project objectives, standards, and requirements.
• Evaluates and provides feedback to teams regarding plan execution including sales, margins, labor, merchandising, training, sanitation, marketing, and promotions.
• As required, monitors and maintains quality standards; supports store / team efforts to ensure that equipment is in good working order and calibrated to standards.
• Makes sure stores follow through and use national and regional resources; ensures wide-spread understanding and application of established best practices.
• Executes all education and training information in a dynamic and persuasive manner utilizing solid interpersonal skills and on-the-job training for successful transfer of knowledge.
• Ensures maximum learning through repeatable, predictable systems and processes.
• Provides support to new store design, development, and opening.

Skills:

• Demonstrates basic knowledge of specialty area(s), such as coffee, tea, produce, bakery, etc.
• Demonstrates working knowledge of technical skills associated with assigned specialty area(s).
• Demonstrates basic knowledge of merchandising concepts, planograms and practices.
• Computer skills in Word, Excel, PowerPoint, email management, and other office systems.
• Ability to build positive working relationships and establish credibility and rapport.
• Ability to communicate clearly and concisely.
• Ability to develop and effectively deliver compelling education and training.
• Articulate communicator, able to easily lead large and small groups to consensus and understanding.
• A trustworthy partner working closely with appropriate leaders and teams.
• Solicits and incorporates ideas from multiple sources into ongoing activity.
• Collaborates with others to achieve objectives and insure information flow.
• Applies basic research, information gathering, and analytical skills to:
• Select appropriate alternatives from defined options,
• Collect required documentation and verify conformance with standards,
• Assess accuracy of detailed information.
• Handles detailed, structured problems; identifying roadblocks to task completion.
• Uses existing procedures to resolve standard problems.
• Understands company, segment, and product strategies.
• Able to identify alignment / misalignment of team project goals with larger organizational strategy, goals, and objectives.
• Understands the WFM product mix, supply base, and retail operations.

Education:

• No minimum requirement

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Amazon.

The pay range that Tundra in good faith reasonably expects to pay for this position is $25.29/hour - $28.66/hour.

Tundra’s benefits offering includes optional medical, dental, vision, retirement benefits, and a New Child Benefit.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.