Operations Coordinator

Operations Coordinator

Company: Seattle Yellow Cab / Puget Sound Dispatch
Reports to: President
Employment Type: Full-Time, 40 hours per week
Compensation: $65,000–$80,000 annually, depending on experience

Position Summary

We are seeking a highly capable, organized, and adaptable Operations Coordinator to help strengthen the administrative side of our business.

This position will work closely with the President to improve administrative organization, document and streamline existing processes, support compliance activities, and help ensure important operational responsibilities are managed accurately and efficiently.

The successful candidate will initially focus on learning our business, understanding existing workflows, assessing administrative needs, and identifying opportunities to improve efficiency, accountability, and communication.

As the individual becomes familiar with the operation, responsibilities will evolve to include greater ownership of recurring administrative functions, process improvements, and special projects.

We are looking for someone who is comfortable balancing detailed, hands-on administrative work with broader initiatives that help the organization operate more effectively.

Key Responsibilities

Administrative Operations & Coordination

• Learn and develop a strong understanding of the company's administrative processes and their relationship to daily operations.
• Help organize and coordinate recurring administrative responsibilities, records, deadlines, and reporting.
• Assess existing workflows and workload distribution to identify gaps, inefficiencies, and opportunities for improvement.
• Take ownership of assigned administrative functions, ensuring work is completed accurately, consistently, and on time.
• Assist with maintaining organized records, tracking systems, and internal reporting.
• Support coordination and communication between administrative staff, dispatch operations, and management.

Process Improvement & Automation

• Review existing administrative procedures and recommend practical improvements.
• Develop, document, and maintain Standard Operating Procedures (SOPs).
• Identify repetitive or outdated processes that could benefit from automation.
• Research technology solutions and help coordinate implementation of approved improvements.
• Work with employees and outside service providers to streamline workflows and improve accuracy.
• Help establish more consistent systems for monitoring responsibilities and measuring performance.

Compliance & Administrative Support

• Support compliance-related documentation, recordkeeping, and tracking.
• Help ensure important administrative requirements and deadlines are properly monitored.
• Identify gaps in existing procedures and recommend improvements.
• Assist with financial and operational recordkeeping, reconciliations, and reporting as assigned.
• Support communication and coordination with third-party vendors, agencies, and business partners.

Special Projects & Business Improvement

• Assist the President with administrative and operational improvement initiatives.
• Research and evaluate opportunities to modernize existing business processes.
• Coordinate assigned projects, track progress, and follow up on deliverables.
• Help identify operational deficiencies and bring potential solutions to management's attention.
• Take on additional responsibilities as business needs evolve.

Qualifications

• Bachelor's degree in business administration, accounting, operations, or a related field preferred; equivalent relevant education and experience will be considered.
• Minimum 3 years of experience in business administration, operations coordination, financial administration, compliance, or a related field.
• Strong computer proficiency, particularly Microsoft Excel, Word, Outlook, and business software.
• Demonstrated ability to quickly learn unfamiliar systems and technology.
• Strong professional writing and communication skills.
• Excellent organizational skills and attention to detail.
• Experience documenting procedures, improving workflows, or developing SOPs preferred.
• Experience working with financial records, reconciliations, or accounts receivable preferred.
• Familiarity with compliance-related documentation or regulated business environments preferred.
• Experience coordinating with outside vendors, contractors, or public agencies is a plus.

Ideal Candidate

We are looking for someone who is:

• A quick learner: Able to understand unfamiliar processes and business systems with confidence.
• Highly organized: Comfortable managing detailed responsibilities while bringing structure to disorganized processes.
• Technology-proficient: Confident using computers, spreadsheets, software, and digital tools.
• Proactive: Willing to identify problems, ask questions, and recommend improvements.
• Detail-oriented: Understands the importance of accuracy, accountability, and reliable recordkeeping.
• Adaptable: Comfortable with changing priorities and a role that includes both recurring administrative responsibilities and special projects.
• An effective communicator: Able to prepare clear written communications and work professionally with employees, management, and external partners.
• Dependable: Takes ownership of responsibilities and follows through without constant supervision.

Growth Opportunity

We are a growing business with evolving needs, and we expect this position to evolve as well. As the individual develops a stronger understanding of the operation and demonstrates the ability to take on greater responsibility, there may be opportunities for expanded responsibilities, advancement, and increased compensation.

Growth is not tied to a predetermined timeline or guaranteed, but we are looking for someone who is interested in growing with the organization over time.

Work Expectations

This is a full-time position with an expected schedule of approximately 40 hours per week.

We value accuracy, efficiency, accountability, good judgment, and initiative. Responsibilities will evolve based on the needs of the organization, and the successful candidate should be comfortable contributing wherever their skills can provide meaningful value.

Our goal is to find someone who can help strengthen our administrative foundation today while supporting the continued improvement and growth of our business.

Pay: $31.25 - $38.46 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Application Question(s):

• Would you consider yourself highly proficient with computers, particularly Microsoft Excel, Word, Outlook, and other business software?

Education:

• Bachelor's (Preferred)

Experience:

• relative : 3 years (Required)

Ability to Commute:

• Tukwila, WA 98168 (Required)

Work Location: In person