Operations Coordinator / Customer Service

Customer Service & Operations Coordinator Pay: $18.00–$22.00 per hour (based on experience) Location: Mars Plastics / 40 Agnes Street Providence, RI Job Type: Full-time About Us: We are a growing injection molding company focused on quality, reliability, and strong customer relationships. We are looking for a detail-oriented and organized individual to join our team and help support daily operations and customer communication. Responsibilities:

• Respond to customer inquiries, questions, and concerns in a professional and timely manner 
• Coordinate customer orders from entry through delivery 
• Schedule shipments and deliveries to meet customer deadlines 
• Work closely with internal teams (production, shipping, and management) to ensure orders are completed accurately and on time 
• Purchase materials and outside goods as needed to support production 
• Maintain accurate records of orders, communications, and inventory needs

 

Qualifications:

• Previous customer service, office, or coordination experience preferred 
• Strong communication and organizational skills 
• Ability to manage multiple tasks and priorities in a fast-paced environment 
• Basic computer skills (email, spreadsheets, order systems) 
• Bilingual (English/Spanish or other languages) is a plus
• Experience in plastics or manufacturing is a plus

What We Offer:

• Competitive hourly pay ($18–$22 depending on experience) 
• Stable, full-time position 
• Supportive team environment 
• Opportunity to grow with the company