Operations Coordinator / Customer Service Executive

About the role

Packer Tracer Sdn Bhd is seeking an Operations Coordinator / Customer Service Executive to join our team in Kepong, Kuala Lumpur on a full-time basis. This is a pivotal position within our Client & Sales Administration department, where you will serve as a key point of contact between our company and our clients. You will be responsible for coordinating day-to-day operational activities whilst providing exceptional customer service support. This role is essential to ensuring smooth business operations and maintaining strong client relationships that drive our company's success.

Key responsibilities

• Manage customer enquiries and requests via email, telephone and other communication channels, responding promptly and professionally
• Coordinate operational tasks and workflows to ensure timely completion of projects and deliverables
• Maintain accurate records of customer interactions, orders and transactions in company databases and systems
• Liaise between sales, operations and customer teams to facilitate smooth communication and resolution of issues
• Process customer orders, invoices and documentation with accuracy and attention to detail
• Monitor and track shipments and deliveries, providing customers with timely updates and status information
• Support the sales team with administrative tasks including quotations, proposals and contract preparation
• Handle customer complaints and concerns professionally, escalating to management when necessary
• Maintain organised filing systems and ensure all documentation is stored appropriately
• Perform general administrative duties including scheduling, data entry and report preparation

What we're looking for

• Proven experience in customer service, client administration or a similar customer-facing role
• Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse clients
• Strong organisational abilities with the capacity to manage multiple tasks and priorities simultaneously
• Proficiency in Microsoft Office applications and experience with customer relationship management (CRM) systems
• Attention to detail and commitment to maintaining accuracy in all administrative work
• Ability to work independently whilst contributing effectively as part of a team
• Problem-solving mindset with a proactive approach to identifying and resolving operational challenges
• Professional demeanour with a genuine commitment to delivering excellent customer service
• Reliability and punctuality with strong time management capabilities
• Flexibility and willingness to adapt to changing business requirements

What we offer

At Packer Tracer Sdn Bhd, we are committed to creating a supportive and professional work environment where our team members can thrive. We offer competitive remuneration commensurate with experience and qualifications. Our workplace culture emphasises collaboration, continuous learning and professional development. We provide our employees with the tools and support they need to succeed in their roles and advance their careers within the organisation. We believe in maintaining a healthy work-life balance and foster an inclusive workplace where every team member is valued and respected.

About us

Packer Tracer Sdn Bhd is a dynamic organisation dedicated to providing quality services and solutions to our clients. With our headquarters in Kepong, Kuala Lumpur, we have established ourselves as a trusted partner in the industry. Our company is built on principles of integrity, efficiency and customer-centricity. We are committed to delivering exceptional results and maintaining long-term relationships with our clients. Our team comprises talented professionals who are passionate about their work and committed to driving the organisation's continued growth and success.

Apply now

If you are an organised, customer-focused professional with strong administrative skills and a passion for delivering excellent service, we would like to hear from you. Please submit your CV and a covering letter detailing your relevant experience and why you would be an excellent fit for this role. We look forward to reviewing your application.