Operations Coordinator (Field Service)

About us

HK Water Solution Limited is a well-established premium water solution and facilities service provider. We are looking for an organized, customer-focused Operations Coordinator to keep our daily field service operations running smoothly.

What you will do

• Arrange daily service schedules, technician routes and customer appointments for installation, maintenance and delivery.
• Answer customer enquiries and service requests by phone, email and WhatsApp, and follow up until each case is closed.
• Work with technicians, internal teams and suppliers to make sure jobs are completed on time.
• Prepare quotations, invoices and service records, and keep the system and files up to date.
• Track job progress and prepare simple daily and monthly operation reports.
• Support stock checking and other administrative duties as assigned.

What we are looking for

• DSE, Diploma or Higher Diploma in Business, Logistics, Customer Service or a related field.
• 1–3 years of experience in scheduling, customer service, logistics or admin coordination. Fresh graduates with relevant internship experience are welcome.
• Good spoken and written Cantonese and English. Mandarin is an advantage.
• Comfortable with MS Office (Excel, Word). Experience with ERP or CRM systems is a plus, and full training is provided.
• Organized, patient and good at handling several tasks at once.
• Willing to work alternate Saturdays. Immediate availability is preferred.