Operations Coordinator (Fintech)

Ultima Markets is a secure and regulated CFD trading gateway, offering access to 1,000+ instruments, including Forex, Commodities, Indices, and Stocks, to clients in over 170 countries. Founded in 2016, we are the Official Regional Partner of FC Internazionale Milano and the first CFD broker to support the UN Global Compact. We operate globally through entities regulated by the FCA, FSCA, and FSC, and in 2025 were honoured with 50+ global awards, including Best CFD Broker Global 2025.

To learn more about our company, please visit our website: https://www.ultimamarkets.com.

Key Responsibilities Sales Administrative & Operational Support

• Assist in responding to sales team inquiries/tickets on trading and account matters, including client account setup, system access, rebate claims, and commission clarifications; escalate inquiries to the Backend Operations Team for further investigation when needed.
• Assist in maintaining and updating the client database/internal systems, ensuring timely and accurate data entry.

Knowledge Management & Process Improvement

• Assist in maintaining and updating sales SOPs, toolkits, and client onboarding documents to reflect the latest processes and standards.
• Assist in preparing performance reports related to sales support operations for management review, when necessary.
• Research and suggest ideas to improve team efficiency, when required.

Cross-Department Coordination

• Coordinate with the Marketing team to support campaigns and promotions, ensuring consistent execution and accurate client communication.
• Assist other teams by relaying system/account-related requests to the Backend Operations Team for timely resolution.

Job Requirements

• Fresh graduates with a bachelor’s degree in Banking and Finance, Financial Technology, Economics, or a related field are welcome to apply.
• At least 1 year of experience in backend operations or customer service role, particularly within the fintech industry, would be an added advantage.
• Excellent proficiency in both verbal and written Chinese and English, with the ability to communicate clearly in a fast-paced, cross-border working environment
• Basic knowledge of forex trading is highly desirable.
• Familiarity with tools such as Microsoft Office, CRM platforms, Jira, Lark and other relevant ticketing or workflow management systems is preferable.
• Strong willingness to learn, with good coordination, time management, and problem-solving skills.
• Attention to detail, accuracy, and accountability when handling client or transactional data.
• Willingness to work on flexible shifts, including afternoon shifts (up to 10PM, GMT+8), midnight shifts (up to 12AM, GMT+8), and weekend shifts as required.