Operations Coordinator – Holiday Homes

Company: Vogue Vacation Homes
Location: Dubai, UAE
Job Type: Full-Time
Industry: Holiday Homes

Job Description

Vogue Vacation Homes is looking for an experienced and well-organized Operations Coordinator to join our team in Dubai.

The successful candidate will be responsible for managing and coordinating daily operations across our holiday home properties, ensuring smooth communication between guests, property owners, housekeeping staff, maintenance teams, suppliers, and management.

We are looking for someone who takes responsibility, follows up on tasks, solves problems, and makes sure daily operations run smoothly.

Key Responsibilities

Daily Operations

• Manage and coordinate daily operations across all assigned properties.
• Oversee guest check-ins, check-outs, cleaning schedules, and property readiness.
• Ensure apartments are properly prepared before guest arrivals.
• Follow up on daily operational tasks and ensure they are completed on time.
• Handle urgent operational issues and arrange suitable solutions.
• Coordinate property inspections and regular maintenance.
• Keep management updated on daily activities and outstanding issues.

Communication & Coordination

• Handle daily communication with guests, property owners, suppliers, building management, and internal teams.
• Respond to phone calls, WhatsApp messages, and emails professionally and on time.
• Coordinate between housekeeping, maintenance, reservations, and other departments.
• Follow up on all requests and complaints until they are resolved.
• Maintain clear records of communications, approvals, and pending matters.
• Ensure smooth communication between all parties involved in property operations.

Guest Relations

• Coordinate guest arrivals and departures.
• Ensure guests receive check-in instructions and access details on time.
• Handle guest requests, complaints, and operational concerns.
• Arrange assistance for guests when needed.
• Coordinate with the reservations team regarding booking changes, early check-ins, and late check-outs.
• Ensure guests receive a high standard of service throughout their stay.

Housekeeping & Maintenance

• Prepare and monitor housekeeping schedules.
• Coordinate cleaning teams and inspect completed work when required.
• Ensure apartments meet company cleanliness and presentation standards.
• Arrange maintenance visits and repairs.
• Follow up with technicians and contractors until work is completed.
• Monitor maintenance costs and obtain quotations and approvals when required.
• Coordinate linen, toiletries, cleaning supplies, and other property requirements.
• Report damages, missing items, and maintenance concerns.

Property Owners & Building Management

• Communicate with property owners regarding operational matters.
• Coordinate owner requests, property visits, inspections, and maintenance approvals.
• Deal with building management, security, and community management when required.
• Arrange access cards, parking cards, keys, and property access.
• Assist with property handovers and onboarding of new apartments.
• Maintain proper records of property documents, inventories, and access details.

Administrative Duties & Reporting

• Maintain daily operational reports and task trackers.
• Keep records of maintenance requests, expenses, invoices, and supplier quotations.
• Follow up on pending payments and invoices with the accounts department.
• Maintain updated property information and operational records.
• Monitor pending issues and provide regular updates to management.
• Assist with improving internal procedures and operational efficiency.
• Carry out other operational and administrative duties assigned by management.

Requirements

• Previous experience in holiday homes, short-term rentals, hospitality, or property management in Dubai.
• Good knowledge of holiday home operations and guest services.
• Excellent English communication skills, both written and spoken.
• Strong organizational and multitasking skills.
• Ability to handle several properties and tasks at the same time.
• Good knowledge of Microsoft Office, email, and WhatsApp.
• Experience using property management systems is an advantage.
• Familiarity with Dubai residential communities and building management procedures.
• Ability to work under pressure and handle urgent situations.
• Good problem-solving skills and attention to detail.

What We Expect

• Take full responsibility for assigned tasks and follow up until completion.
• Respond promptly to operational requests and communications.
• Be proactive rather than waiting for instructions.
• Maintain professional communication with guests, owners, and colleagues.
• Keep management informed of important issues.
• Work closely with all departments to ensure smooth daily operations.
• Be reliable, punctual, organized, and flexible.
• Be available to coordinate urgent operational matters when required, in line with company policies and UAE labour regulations.

What We Offer

• Full-time employment in Dubai.
• Competitive salary based on experience.
• Professional working environment.
• Opportunity to grow within the company.
• Employment benefits as per UAE labour law.

Pay: AED3,000.00 - AED4,000.00 per month

Work Location: In person