Operations Coordinator (HR Solutions)

About the role

We are looking for a detail-oriented, proactive and experienced professional to support our HR solutions business. In this role you will be the key point of contact for clients on recruitment, outsourcing, payroll and immigration services. You will also manage service documentation and invoicing, monitor payments, and make sure every deliverable is accurate and complete before it reaches the client. This is a senior position. We expect you to work independently, take ownership of your client portfolio and maintain a high standard of quality.

Key responsibilities

• Serve as the main contact for clients on HR solutions services, including recruitment, personnel outsourcing, payroll and immigration support.
• Communicate clearly and professionally with Thai and international clients, in writing and verbally, in English.
• Track client requests, timelines and service status, and keep clients updated proactively.
• Prepare invoices and issue billing documents accurately and on schedule.
• Monitor payments, follow up on outstanding balances and report overdue accounts to management.
• Maintain accurate billing records and reconcile them with service delivery.
• Review documents, reports and service deliverables for accuracy and completeness before submission to clients.
• Identify errors, inconsistencies or compliance risks, and resolve them with the responsible team.
• Coordinate with internal teams, service providers and relevant parties to ensure smooth service delivery.
• Maintain accurate client records, service documentation and billing information.

About you

• Bachelor's degree in Human Resources, Business Administration, Accounting, Law or a related field.
• Minimum 5 years of relevant experience in HR outsourcing, recruitment, payroll or immigration services.
• Good command of written and spoken English, including the ability to write emails and prepare documents for international clients.
• Hands-on, practical experience in recruitment, personnel outsourcing and payroll.
• Knowledge of Thai labor law and immigration procedures (visa and work permit processes).
• Basic accounting knowledge, including invoicing, payment tracking and document verification.
• Strong attention to detail, organizational skills and the ability to manage multiple tasks and deadlines.
• Proactive, responsible and able to work independently as well as part of a team.
• Proficiency in Microsoft Office (Word, Excel) and comfort with online systems and document tools.
• Direct experience in HR solutions, outsourcing, payroll and immigration services (highly preferred).