Operations Coordinator (Morning Shift)

WHO IS HIRING: Trailfinder, Inc. is located in Colorado Springs and provides services to Pueblo, Colorado Springs, Denver, Boulder, and surrounding areas. Trailfinder provides Process Serving and Private Investigation services; Specializing in Divorce, Child Custody, Department Of Human Services (DHS) Cases, and Locating Missing Persons.

In this role, you will:

• Manage incoming phone calls, emails, and client communications.
• Create new cases and enter job information into our case management software.
• Prepare, print, organize, and assemble job packets for investigators and process servers.
• Build daily service routes using computer software and coordinate assignments for field personnel.
• Prepare contracts, intake paperwork, and other client-facing documents.
• Download and store bodycam footage from Investigators case work.
• Maintain organized case files and assist with records management.
• Complete administrative projects as assigned by management.
• Assist with office organization and cleanliness.
• Help maintain company vehicles and equipment.
• Shred documents and ensure confidential information is handled properly.
• Oversee and manage investigators, process servers, and other employees regarding day-to-day operational needs.
• Help identify inefficiencies and recommend process improvements.

​Scheduling:

• Exact schedule needing filled: Monday to Friday from 7:30am to 4:00pm.

What we offer:

• Competitive pay: Starting at $24.50/hour for the first 90 days, with potential increases up to $27.00/hour thereafter.
• Comprehensive training on our software, procedures, and workflows.
• Ongoing training opportunities as needed.
• A fast-paced environment where no two days are the same.
• Competitive pay based on experience and qualifications.
• Immediate start date for qualified candidates.
• Opportunities for skill development and advancement within the company

​Requirements:

• A clean criminal record.
• Strong computer and organizational skills.
• Excellent written and verbal communication abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professionalism, reliability, and strong attention to detail.

Preference will be given to candidates with experience in: administrative support, dispatching, scheduling, customer service, call centers, legal services, investigations, process serving, logistics, office management, or operations coordination.

NOTE: This is not a position for someone who needs constant supervision or a slow-paced work environment. The volume of incoming calls, emails, client requests, and operational tasks can be substantial. Candidates should be highly organized, self-motivated, able to prioritize competing demands, and capable of remaining calm and professional under pressure.

Job Type: Full-time

Pay: $24.50 - $27.00 per hour

Benefits:

• Flexible schedule

Application Question(s):

• What city do you reside in?

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Centennial, CO 80112: Relocate before starting work (Required)

Work Location: In person