Operations Coordinator - Retail

You’re the person who notices when something isn’t right—and figures out how to fix it.

At Ashley | The Wellsville Group, our showrooms are busy, fast-paced environments where a lot happens behind the scenes. We’re looking for a Retail Operations Coordinator who enjoys keeping things organized, solving problems, supporting a team, and making sure the details are handled.

In this role, you’ll be a key partner to the General Manager and showroom team, helping keep the day-to-day operation running smoothly. From inventory and reporting to team support, systems, and showroom needs, you’ll have a hand in a little bit of everything.

If you’re organized, dependable, comfortable juggling priorities, and take pride in getting things done right, we’d love to meet you.

What You'll Do

• Partner closely with the General Manager to support the daily operation of the showroom
• Audit sales and payment transactions and help ensure accuracy
• Receive weekly merchandise transfers and help maintain accurate inventory
• Conduct weekly inventory counts and reconcile discrepancies
• Review missed punches, overtime, and other timekeeping items
• Assist with team scheduling and other administrative needs
• Support the sales team with systems, processes, and day-to-day needs
• Train team members on company systems and processes
• Coordinate building maintenance, technician, and IT needs
• Partner with our Customer Service Center to help resolve customer concerns
• Review guest accounts and assist with payment and service resolutions
• Reconcile showroom funds and complete routine reporting
• Support the Merchandise and Design teams with tags, inventory questions, and SKU discrepancies
• Serve as a communication link between the showroom and our Corporate Support Teams
• Help keep showroom supplies, equipment, walkie talkies, and office needs organized
• Take on special projects and reports as needed
• Represent The Wellsville Group’s Vision, Mission, and Values every day

What You'll Bring

We're looking for someone who is:

• Organized and detail-oriented – you notice the little things and follow through
• A problem solver – you can look at an issue, figure out what’s happening, and determine the next step
• Dependable – your team can count on you to get things done
• Comfortable with technology – experience with Microsoft Office, point-of-sale systems, or STORIS is a plus
• A strong communicator – you can work effectively with sales teams, managers, customers, and corporate partners
• Self-motivated – you can manage your priorities independently while knowing when to ask for help
• Flexible and adaptable – no two days are exactly the same
• Professional and trustworthy – you take pride in doing things the right way

A high school diploma or GED is required. Prior retail or operations experience is preferred, but we're willing to train the right person.

What You'll Get

Starting at $17/hour + bonus opportunity
Earn up to $800/month based on written volume and other qualifications.

A Consistent Schedule
Full-time, 5-day work week with a predictable schedule. Saturday availability is required.

Paid Weekly
Because waiting two weeks for a paycheck isn't our favorite thing either.

️ Time Off & Paid Holidays
Paid Time Off, 3 paid holidays, plus 2 personal days to use as you choose.

❤️ Benefits
Health insurance, short-term and long-term disability, and a 401(k) retirement plan.

️ Employee Discount
Yes, you get a great discount on Ashley furniture.

Room to Grow
We believe in promoting from within. Many of our leaders started in other roles within The Wellsville Group and built their careers here.

Perks & Recognition
Our team members have opportunities to earn points and rewards, along with monthly prize drawings and other team perks.

A Team That Has Your Back
Supportive leadership, a collaborative environment, lunch perks, and a team that works together to get the job done.

Ready to Be the Person Who Keeps It All Moving?

If you’re someone who likes being the go-to person, enjoys solving problems, and takes pride in keeping things organized and running smoothly, this could be a great fit.

Come build your career with Ashley | The Wellsville Group in Camillus, NY.

Apply today—we'd love to meet you!