Operations Coordinator (RN)

ABOUT US

Carehero is one of Australia’s newest disability care providers specialising in Complex Care to individuals living in their own homes. With offices all over Australia we are bringing something new to the industry and are looking for passionate, fun, and driven people to join our growing team.

With an experienced leadership team, it’s an exciting time to be part of something special. Carehero is looking for people who have a background in the Nursing / Disability Field and looking to take the next steps into an administrative environment.

At Carehero, we live and breathe a culture of transparency, continuous learning, development, pursuing excellence and joy in everything we do. We understand that our clients entrust us with the responsibility to support their day-to-day and our work is dedicated to returning the faith they show in our team through exceptional service.

ABOUT THE ROLE

You will have the opportunity to positively affect the lives of multiple clients, and every day will bring new challenges and exciting opportunities to learn.

The key focus of this role includes:

• Roster management and liaising with both clients and staff with a strong focus on customer service.
• Fill emergency shifts and be the initial point of contact for anything related to the rosters.
• Recruitment including advertising, screening, and interviewing new staff.
• Working with clients to onboard their staff.
• Ensuring a high level of client and candidate compliance
• Approving timesheets/payroll for our workforce.
• Assisting the Clinical Consultant with Care Plan

This role will come with a great deal of career progression into a leadership role for the right person.

As you progress in the role, there will be an opportunity to build a team of consultants as we grow our client base. Therefore, we are looking for someone driven to develop and grow with our organisation. Carehero utilises a state-of-the-art rostering and staff onboarding system, offering clients and staff - visibility, control, and real time collaboration to ensure they are the stars, and we are the supporting act.

This role will be Sydney based and work within a hybrid model through our office network and working from home.

ABOUT YOU

To make this role your own, you will have the following attributes:

• Passion for customer service and going above and beyond.
• Background as a Registered Nurse and administrator
• Strong administrative skills including Microsoft Office and mobile technology.
• Exceptional time management skills and a thirst to learn.
• A good sense of humour because we like having fun (and so do our clients)
• Ability to work alone and as part of a team.
• Be solutions focused and have plenty of new ideas to continuously improve.

Carehero will offer a competitive salary package, extensive training, and career opportunities for the right person.