Operations Coordinator (Support)

JOB SUMMARY:

The Business Support Coordinator provides support to the operations team ensuring that information flows effectively and that resources are employed efficiently throughout the business. He/she provides advanced administrative support to the team, coordinates with clients for service delivery needs.

DUTIES AND RESPONSIBILITIES:

• Provides administrative support in document management, documentation, encoding, warehousing, coordination and general office administration
• Responsible for coordinating service requests and ensuring client satisfaction
• Responds to customer calls, inquiries and complaints regarding business and service requests based on standard operating procedures and/or on advice from the Operations team
• Calls every new client to welcome them and to confirm service schedules before processing
• Contacts all clients within 3 days following a feedback, complaint or service request to check their satisfaction with the service provided
• Organizes and prioritizes large volumes of information and service requests o Sends service notification emails to clients
• Immediately attends to any problem or complaints of internal clients
• Creates and submits accurate, organized and on-time service reports
• Participates in weekly team meetings to update, plan and strategize
• Maintains a constant professional working relationship with all the client’s personnel

QUALIFICATIONS:

• At least 1 yr work experience in Operations Support, Administrative function or similar
• Experience in Integrated Pest Management is an advantage
• Ability to adapt to the work environment of Professional Cleaning, Pest Management and Environmental Solutions
• Proficient in Google applications
• Proficient in MS Office Suite (Excel, Word and PowerPoint)
• Working knowledge in administrative work, reports creation and basic data analysis
• Must be able to work long hours and work shifting schedules, which may include work during holidays
• Amenable to work onsite in Cebu