Operations Crew (Part Time)

We are looking Part Time Staff!

PRIORITY GIVEN TO THOSE WHO....

1. Can commit on weekdays

2. ⁠Preferably have driving/motorbike licence

3. ⁠Have experience in customer service or attractions/tourism industry.

Position Available:

• Operations Instructors

Salary

• For Part Time - starting at $10.50 per hour, can progress up to $20 per hour with training (including PH)

Company

Mega Adventure operates an aerial adventure park - host to the world famous MegaZip – a 450m flying fox over the jungle and beaches of Sentosa Island – as well as a 15 meter high free fall simulator, and a 36 obstacle high ropes course.

Job Role Description

The Operations Crew member is responsible for the operation of the attraction and ensuring the safety of the guests. Service-oriented with excellent interpersonal skills, he/she enhances the enjoyment of their guests by providing hands-on guidance to any queries raised which are specific to the attraction. He/she is also knowledgeable on first-level mechanical issues related to the attraction, and is able to raise the issue to the relevant maintenance staff after conducting a first-level triage of any mechanical or operational concerns. Able to work on a shift system, he/she is comfortable with working in an outdoor environment, be on their feet for long hours, and needs to maintain a flexible work-week including weekends and public holidays.

Support attractions operations

• Assist in regulating queue times according to queue management approach and methods
• Assist in directing crowd flows through the attractions site
• Provide feedback to management team on improving ground operations
• Ensure guests have valid ticket for the relevant activities at the site
• Ensure cleanliness of site at all times
• Operate attractions rides

Enhance customer service

• Deliver excellent guest service in line with developed procedures
• Perform first-level service assistance and recovery
• Handle any attractions-related enquiries and assist any team members when required

Safety and security of attractions site

• Enforce visitor adherence to safety rules
• Carry out safety standards and procedures
• Escalate any incidents for follow-up action
• Support emergency response procedures
• Conduct safety briefing to guests
• Ensure timely set up and execution of the park closure procedures
• Conduct pre and post-ride safety checks on a daily basis
• Perform thorough inspections of equipment and rides
• Assist in performing pre and post-ride safety checks

Skills and Competencies

• Primary/Secondary School/Pre-U/College/Professional Certificate

Check out sg.megaadventure.com for more information about us!