运营部门实习生 Operations Department Intern

• 根据面试评估与个人特质，分配至前厅、礼宾、餐饮服务、厨房、客房等对应运营板块，协助部门团队完成日常运营事务，保障各岗位服务流程顺畅高效。
• Assigned to corresponding operational sections (Front Office, Concierge, Food & Beverage Service, Kitchen, Housekeeping, etc.) based on interview evaluation and personal strengths; assist the department team with daily operational tasks to ensure smooth and efficient service workflows.
• 严格遵循皇冠假日品牌服务标准，为宾客提供专业、友好的基础服务，及时响应宾客合理诉求，协助维护良好的宾客体验与满意度。
• Strictly follow Crowne Plaza brand service standards, provide professional and friendly basic services to guests, respond promptly to reasonable guest requests, and help maintain positive guest experience and satisfaction.
• 遵守酒店各项运营规范、卫生安全准则及岗位操作流程，落实食品安全、环境卫生、服务出品等各项质量要求，确保工作符合品牌与合规标准。
• Comply with hotel operational regulations, hygiene and safety protocols, and position-specific procedures; implement quality requirements for food safety, environmental sanitation, service and output to ensure all work meets brand and compliance standards.
• 主动学习所在岗位的业务知识、系统操作与服务技能，参与部门组织的带教培训与业务演练，按要求完成实习期间的学习目标与成长任务。
• Proactively learn professional knowledge, system operations and service skills of the assigned position; participate in departmental on-the-job training and practice drills, and complete learning objectives and growth tasks during the internship as required.
• 配合部门团队完成日常工作排布、专项活动保障与跨部门协作事务，及时向上级反馈工作中遇到的问题、宾客建议及运营优化思路。
• Cooperate with the team to complete daily work arrangements, special event support and cross-departmental collaboration; timely feedback work issues, guest suggestions and operational optimization ideas to supervisors.
• 负责所属工作区域的环境整洁、物资盘点与日常巡检维护，妥善保管岗位工具与物料，完成上级指派的其他临时性工作任务。
• Maintain the cleanliness of assigned work areas, conduct inventory checks and daily inspections; properly keep position tools and materials, and complete other temporary tasks assigned by supervisors.
• 礼貌热情，积极主动性强，吃苦耐劳，踏实勤奋。
• Polite and enthusiastic, highly proactive, hardworking, and down-to-earth with a diligent work attitude.
• 热爱酒店行业，希望能够在酒店行业深耕。
• Passionate about the hospitality industry and eager to pursue long-term in-depth career development in this field.
• 具备良好的学习能力、顾客服务意识、亲和力、沟通技巧和团队合作精神。
• Equipped with strong learning ability, sound customer service awareness, an approachable personality, good communication skills and a team-oriented mindset.

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.