Operations Director

Company Description Asiapro Cooperative, together with its nationwide network of multi-purpose cooperatives, is a cooperative social enterprise focused on improving the lives of marginalized communities by providing access to stable employment. For over 25 years, Asiapro has been a trusted solutions partner, delivering premium managed services to a wide range of clients. The cooperative model ensures that many of the individuals it supports are also members, fostering inclusion and shared growth. Asiapro seeks team members who want career fulfillment through meaningful work that contributes to social impact and economic opportunities for underserved sectors.

We are looking for a Junior Executive to lead daily operations, drive business performance, ensure quality service delivery, and maintain strong client relationships.

The ideal candidate is a proactive and adaptable leader with strong business and financial acumen, excellent stakeholder management skills, and the ability to thrive in high-stakes operational environments.

Key Responsibilities

• Drive operational excellence by ensuring efficient, timely, and high-quality service delivery aligned with SLAs, operational policies, safety, and compliance standards.
• Drive business performance by monitoring revenue, client satisfaction, growth, and operational KPIs, including Billings, NSO, DBO, and NPS, and translating results into actionable priorities.
• Strengthen client and business partnerships by managing client relationships, resolving concerns, building client trust, and identifying opportunities to support retention and business growth.
• Improve profitability and operational efficiency by identifying process improvements, optimizing resources, managing budgets and expenses, and implementing cost-saving initiatives.
• Lead, coach, and develop teams by fostering accountability, strengthening team performance, and developing direct reports to achieve operational and business objectives.
• Monitor operational and financial performance through regular reports, analytics, and performance reviews, ensuring timely identification of risks, gaps, and opportunities.
• Provide management with data-driven insights and recommendations to support informed decision-making and continuous improvement of business and operational performance.
• Implement and maintain operational standards to ensure consistent execution across teams, locations, and client engagements.
• Identify and address operational risks and challenges by working closely with internal teams, clients, and other stakeholders to develop practical and sustainable solutions.

Qualifications

• Bachelor's degree in Business, Management, Engineering, Construction Management, or related field. Engineering/technical background is a major plus.
• Proven experience in operations, leadership, client management, or business development, and any of the following industries: trucking and logistics, retail and merchandising, food and beverage, and construction.
• Strong business and financial acumen, with high learning agility and a results-oriented mindset.
• Strong leadership, stakeholder management, analytical, and problem-solving skills, with the confidence to operate in high-stakes environments and work effectively with executive stakeholders.
• Proactive, self-starting, highly adaptable, and eager for continuous development.
• Willing to be deployed/assigned anywhere based on business requirements.
• Fluent in Bisaya/Cebuano, essential for field operations and regional alignment.