Operations Director

About the Role

We are looking for an experienced Operations Manager to oversee our daily operations, lead the operations team, and ensure excellent service delivery. You will work closely with clients and internal teams to drive operational efficiency, maintain service quality, and support the company's growth.

Job responsibilities:

• Lead and manage the day-to-day operations to ensure efficient service delivery and operational excellence.
• Manage, coach, and develop the operations team, including performance management, training, and manpower planning.
• Build and maintain strong client relationships, ensuring service standards and client expectations are consistently met.
• Develop operational plans, schedules, and workflows to improve productivity and service quality.
• Monitor operational performance through KPIs and implement continuous process improvements.
• Manage operational budgets, control costs, and support financial planning for new projects.
• Work closely with senior management and other departments to support business growth and achieve company objectives.
• Ensure compliance with company policies, workplace safety requirements, and industry best practices while driving innovation and operational efficiency.

Skills and Qualifications:

1. Minimum Bachelor’s degree in any discipline
2. At least 5 years of proven experience in the cleaning industry, facility management or building maintenance with at least 5 years in a managerial capacity
3. Leadership skills, with steadfast resolve and personal integrity
4. Strong organizational and strategic planning skills
5. Excellent interpersonal, communication (both verbal and written) and client interfacing skills
6. Strong problem-solving skills and driven to achieve results
7. Strong decision making, planning and prioritization skills
8. High motivated with passion to drive changes for the business operations