Operations Director

We are looking for awesome and talented leaders who wants to join our growing team!

RESPONSIBILITIES:

• Will oversee operations to support growth and add to the bottom line of the organization
• Will provide management and oversee all aspects of the business within the site
• Develop annual program plans and goals including objectives, strategies, and specific targets.
• To maintain profit margins and develop internal control systems to ensure accountability
• Will closely monitor revenue margins, develop guidelines for personnel evaluations, staff advancement and redeployment
• Review financial information and adjust operational budgets to promote profitability.
• Manage the budget allocated for given region, distributing resources to where they are needed.
• Oversees and ensures that the operations' business continuity and recovery requirements are met through regular review of business-related reports and initiatives
• Manages client relations by providing reporting services to client representatives regarding operational performance
• Review staff performance, provide training, and determine additional staffing needs in region.
• Report business activities in region to superiors and make recommendations for improvements
• Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements.
• Develop, manage, and motivate a strong, effective management team.
• Align staff and all other resources to achieve programmatic objectives efficiently and effectively.
• Support development of program policies, rules, protocols, handbooks, and forms for all program components.
• Revise and formulate policies and promote their implementation.
• Maintain a culture of performance management and continuous improvement, helping staff focus on both their individual clients as well as the site and agency’s overall goals.
• Monitor client databases and other performance tracking tools
• Ensures an effective, responsive relationship of Operations Team and Clients may it be internal or external; both collaborative in nature and strong in character to implement change
• Coordinates closely with other division/department heads to ensure efficient and effective implementation of all administrative and Operations services.
• Upgrade personal knowledge of call center technology and make improvement recommendations.

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer