Operations Director

Description

CTI has been a leading Audio Visual provider since we began in 1988, our mission has been simple: to provide a fantastic customer experience.

At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.

So, where do you fit in?

We are looking for an experienced and hands-on Operations Director to lead and establish our operations in Pune, India.

This is a key leadership role for someone with a strong background in the AV industry who can help us build and manage our Pune operations from the ground up. This person will play an important role in setting up the office, establishing operational processes and creating a strong foundation for future growth.

The ideal candidate will have strong AV industry knowledge, excellent leadership and organizational skills, and the ability to take ownership of both strategic planning and day-to-day operations.

What are your responsibilities?

• Lead the setup Pune office, with a strong focus on AV operations and project delivery .
• Use strong AV industry knowledge and experience to establish and improve operational processes.
• Oversee AV rack building, equipment preparation, testing, quality control, and project readiness .
• Work closely with AV Engineering, Sales, Service, Installation, and Project Management teams.
• Ensure AV projects are delivered efficiently, accurately, and according to company and industry standards.
• Manage AV vendors, suppliers, equipment, facilities, and operational budgets.
• Establish processes and workflows to support AV project execution and scalability .
• Collaborate with CTI’s US/UK teams to ensure smooth coordination and consistent AV standards.
• Identify operational improvements and support senior leadership with AV business growth and long-term strategy .

We value our culture above all, and applicants who merely want to punch in their timecards everyday are not what we are looking for. If you have the following traits, you might be what CTI is looking for:

• You are willing to fearlessly embrace company culture.
• You can work independently with minimal guidance (but aren’t afraid to ask the right questions when you need help!).
• You have strong verbal and written communication skills and can be the face of our company to our clients. You are passionate about learning and sharing knowledge with your team to improve the entire team.

Key Skills & Qualifications:

• 8+ years of experience in the AV industry , with significant experience in operations or leadership.
• Previous experience in an Operations Director, Operations Manager, General Manager, Branch Manager, or similar leadership role .
• Strong understanding of the AV industry, including sales, engineering, installation, service, and project operations.
• Experience setting up or managing an office, branch, or new business operation is highly preferred.
• Proven experience building and managing teams.
• Strong vendor management and negotiation skills.
• Excellent organizational, problem-solving, and decision-making abilities.
• Strong communication and interpersonal skills.
• Ability to work independently and take ownership in a growing organization. Willingness to be hands-on and involved in both strategic and operational responsibilities.

Conference Technologies, Inc. is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.

Qualifications