Operations Director

Director of Operations

We are seeking a Director of Operations to oversee daily operations, coordinate cross functional collaboration, and ensure that business initiatives progress on schedule. This role requires strong team and resource management capabilities, as well as a deep understanding of operational realities to swiftly resolve issues impacting efficiency and service quality.

Key Responsibilities

Develop operational plans aligned with company business goals, clearly defining priorities, ownership, and delivery timelines for various teams.

Monitor daily operations, identify process issues, drive improvements, and evaluate execution effectiveness.

Coordinate across business, finance, technology, and customer service teams to resolve specific cross functional collaboration challenges.

Manage operational budgets, staffing, and vendor relationships while effectively controlling costs.

Establish and track operational metrics; regularly report business progress, issues, and support requirements to senior management.

Oversee the recruitment, training, and performance management of the operations team to enhance execution capabilities.

Collaborate with compliance and risk management teams to integrate relevant compliance requirements into daily workflows.

Qualifications

Bachelor’s degree or higher 8+ years of experience in operations or a related field, including extensive experience in team management.

Proven track record of independently managing business operations or departments and driving multiple projects simultaneously.

Proficiency in process management, budget control, and performance management; ability to diagnose issues using data and propose actionable improvement plans.

Excellent communication skills; ability to align priorities across different departments and take accountability for outcomes.

• Experience in financial services, FinTech, or the digital asset industry is preferred.

Pay: $200,100.00 - $280,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: Remote