Operations Director E-Commerce Vietnam

About ADA ADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 12 markets in Asia and partner with leading brands to drive their data and digital maturity.

The Operation Director is responsible for end-to-end eCommerce operations for ADA , ensuring inventory accuracy, fulfillment excellence, platform SLA compliance, and cost-efficient operations that support scalable and profitable GMV growth.

This is a mission-critical role that directly impacts P&L, platform performance, seller ratings, and ADA’s reputation with both platforms and brand partners.

• 5–8+ years of experience in eCommerce Operations, Fulfillment, or Warehouse Management
• Mandatory hands-on experience working with major eCommerce platforms (Shopee, Lazada, TikTok, etc.)
• Proven experience managing inventory, fulfillment, reverse logistics, and reconciliation
• Experience in building or significantly improving operational SOPs
• Practical experience designing and managing FFM ratecards
• Strong understanding of platform operational KPIs, penalties, and seller ratings
• Experience managing teams of 10–30+ staff is a strong advantage

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