Operations Director - Hotels

✨ Operations Director – Hotels | Splendid Hospitality Group ✨

📍 Field-based role with regular travel across our hotel portfolio.

We're looking for an Operations Director – Hotels to shape operational excellence, drive commercial performance and help deliver exceptional experiences across our growing hotel portfolio.

Reporting to our Managing Director of Hotels , this is a pivotal leadership role combining strategic vision, commercial acumen and hands-on operational expertise to maximise performance, inspire high-performing teams and support the continued growth of our business.

You'll lead operational strategy across multiple properties, working closely with our Sales, Revenue, Marketing, Finance and People teams to optimise performance, strengthen our brands and create a culture where our hotels and people can thrive.

This is an exciting opportunity to influence the future of our hotel portfolio, champion innovation and make a lasting impact across a diverse hospitality business.

🏨 About Splendid Hospitality Group

We build and operate exceptional hospitality brands across the UK, including:

🏆 Hilton London Bankside

🌟 The Grand, York

🏨 Four Points Flex by Sheraton London Euston

🏨 9 IHG hotels, including boutique Hotel Indigo properties

🏨 6 Accor hotels

🍗 40 KFC restaurants

🥙 3 Chaiiwala restaurants

🏥 4 care homes in Sussex

As a family-run business, people are at the heart of everything we do. Guided by the Splendid Hospitality Way , we're committed to creating extraordinary experiences, supporting our colleagues to thrive and making a positive difference in the communities we serve.

🔍 The Role

You'll:

• Lead operational performance across our hotel portfolio, driving consistently high standards, compliance and efficiency.
• Own hotel business plans and budgets, maximising profitability, productivity and commercial results.
• Challenge revenue and pricing strategies to identify opportunities for growth and improved performance.
• Build strong relationships across the business, aligning stakeholders around shared priorities and goals.
• Lead asset optimisation and CAPEX planning, ensuring investment delivers long-term value and supports brand standards.
• Champion exceptional guest experiences and brand quality, working with hotel teams to close performance gaps.
• Develop high-performing teams, strengthen leadership capability and support talent development and succession planning.
• Lead operational readiness for new hotel openings and collaborate with Business Development to assess growth opportunities.
• Oversee governance, risk management and compliance, ensuring our hotels meet legal, regulatory and internal standards.
• Drive innovation and continuous improvement, embracing technology and best practice to enhance guest experience and productivity.

👤 About You

You'll bring:

• 10+ years' experience in senior hospitality leadership , with the ability to influence at executive level and translate strategy into results.
• Proven experience leading multi-property hotel operations and delivering strong commercial and operational performance.
• Strong financial and commercial acumen, including budgeting, profitability, revenue optimisation and cost management.
• The ability to build trusted relationships and collaborate effectively across multiple functions and stakeholder groups.
• A passion for developing people, building leadership capability and creating a culture of accountability and inclusion.
• Experience driving operational improvement, embracing innovation and challenging existing ways of working.
• A hands-on, visible leadership style and the flexibility to travel regularly across our hotel portfolio.

💜 Why You'll Love Working With Us

• A senior leadership role with the opportunity to shape the performance and future direction of our hotel portfolio.
• The chance to influence commercial strategy, operational excellence and guest experience across multiple properties.
• The opportunity to develop talented teams and build a high-performance culture.
• A collaborative, entrepreneurial, family-run business where your contribution can make a real difference.
• A diverse hospitality portfolio offering opportunities to innovate, grow and make an impact.
• A range of benefits, including hotel room discounts for you, friends and family; food and beverage discounts; a salary sacrifice car scheme; an Employee Assistance Programme with 24/7 remote GP access; life assurance; pension; access to earned wages through Stream; and learning and development opportunities.

Ready to shape the future of hotel operations, inspire exceptional teams and drive commercial success at Splendid Hospitality Group?

Hit Apply — it only takes a minute.

Shortlisted candidates will be invited to an initial conversation to explore their experience, ambition and what makes Splendid a unique place to grow a career.

Splendid Hospitality Group is an equal opportunities employer, committed to creating an inclusive environment where everyone can thrive.