Operations Director - Restaurant

About the role

The Operations Director is responsible for leading the overall operational performance of Big Boy Thailand, ensuring consistent execution of the brand's restaurant standards, guest experience, food quality, service, profitability, and operational efficiency across all locations. The Operations Director will provide strategic and hands-on leadership across the restaurant portfolio, working closely with senior management, Restaurant Managers, Finance, HR, Marketing, Supply Chain, and Franchise partners to build a scalable and high-performing operation.

Key responsibilities

• Lead the day-to-day operational performance of Big Boy Thailand restaurants and establish consistent operating standards across all locations
• Monitor key KPIs including sales, average check, transactions, labor cost, food cost, waste, productivity, and restaurant-level profitability
• Ensure consistent execution of Big Boy's core food and beverage standards, food safety, hygiene, sanitation, and HACCP-related standards across all restaurants
• Conduct regular operational visits, audits, performance reviews, and quality inspections to identify operational gaps and implement corrective action plans
• Lead and develop Restaurant Managers and operational leadership teams, establishing clear performance expectations and supporting recruitment, training, and succession planning
• Work closely with Marketing and Commercial teams to maximize restaurant sales and ensure marketing campaigns are operationally achievable
• Ensure delivery operations are efficient and aligned with restaurant standards, monitoring delivery platform performance and operational KPIs
• Lead operational preparation for new Big Boy restaurant openings, including opening plans, staffing requirements, training schedules, and SOP implementation
• Support the development and implementation of operational standards for Big Boy franchise locations and conduct franchise operational reviews
• Ensure compliance with Thai laws and regulations applicable to restaurant operations, maintaining food safety, hygiene, occupational health and safety, and fire safety standards

About you

• Minimum 8–10 years of progressive restaurant operations experience
• Minimum 3–5 years in a senior operational leadership position, such as Operations Director, Head of Operations, Area Operations Manager, or equivalent
• Strong experience managing multiple restaurant locations and large operational teams across multiple locations
• Proven experience managing restaurant P&L, labor cost, food cost, productivity, and profitability
• Strong background in QSR, casual dining, American-style restaurants, international restaurant brands, or multi-unit restaurant operations
• Strong understanding of food safety, quality assurance, restaurant SOPs, and operational controls
• Experience with restaurant expansion, new store openings, or franchise operations is highly preferred
• Experience working in Thailand is strongly preferred
• Strong English and Thai communication skills
• Strong analytical, leadership, negotiation, and problem-solving capabilities