Operations Dispatch Assistant

The Operations Dispatch Assistant supports the Operations Team by tracking shipments, communicating with drivers and carriers, and resolving transit delays. This role ensures smooth communication between shippers, freight forwarders, and transport provider.

Duties and responsibilities:

• Dispatch & Load Coordination: Assign incoming/outgoing freight loads to trucks, drivers, or carrier partners.
• Shipment Tracking: Monitor real-time GPS, telematics, or carrier portals to track active shipments and delivery schedules.
• Documentation & Paperwork: Prepare and verify bills of lading, airway bills, packing lists, delivery receipts, and carrier rate confirmations.
• Carrier & Driver Communication: Maintain constant contact with drivers and transport vendors to relay pickup/drop-off instructions.
• Issue & Delay Resolution: Handle unexpected problems like traffic, mechanical breakdowns, or port delays by coordinating alternative solutions.
• Record Keeping: Update freight management software, dispatch logs, and daily tracking reports accurately.

Qualifications:

• Education: Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or Customs Administration.
• Experience: 1 to 2 years of experience in logistics, freight forwarding, warehousing, or customer service.
• Technical Skills: Proficiency in Microsoft Office (specifically MS Excel) and familiarity with freight management systems or load boards.
• Soft Skills: Strong communication, active multitasking, calm problem-solving under pressure, and attention to detail.