Operations Engineer

Who we are

At Elula, our vision is to make the complex simple and easy, delivering amazing customer experiences and personalisation that matters. We partner with some of Australia's top financial institutions to transform the way they engage with their customers.

We're a tight-knit, high-performing team that moves fast, thinks big, and genuinely cares about the work we do and the people we do it with. Our culture is built on three things: an obsession with doing right by our customers; the accountability to own outcomes, not just tasks; and a camaraderie that makes people want to show up, not just for the work, but for each other.

Our products leverage machine learning, productionised models, data pipelines, explainable AI, and rich visualisations to drive customer engagement, retention and insights. We're constantly pushing the envelope, uncovering the ever-evolving needs of customers and staying ahead of the curve.

Join a team of some of the brightest minds in data science and engineering - experts with years of experience and a passion for delivering smarter decision-making. It's a fast-paced, high-performing environment where no two days look the same, where creativity and learning take centre stage, and where your contribution is visible and valued. If you thrive on collaborative work that's as fun as it is rewarding and want to be supported by people deeply invested in your success, you'll feel right at home at Elula.

Find out more about us at https://elula.ai/team/.

About the role

We are currently looking for a skilled and motivated individual to join our team in the role of Operations Engineer. If you have a passion for service management, improving operational efficiency, and delivering exceptional customer experiences, then this opportunity is for you.

Key Responsibilities

You will be responsible for, but not limited to, the following:

• Service management and production operations.
• Technical issue resolution.
• Release management and deployments.
• Incident and issue management.
• Automation tool deployment for machine learning models.
• Delivering customers the highest level of service within a defined SLA.

Skills and Experience

We encourage applicants who demonstrate the following skills and experiences to apply:

• A ‘can-do’ attitude together with strong communication skills (both written and verbal).
• Ability to collaborate across teams and provide excellent customer service with a desire for continual improvement.
• Analytical and problem-solving skills.
• Understanding of agile working practices, DevOps, and CI/CD principles.
• Ability to take ownership from start-to-finish, working with limited supervision with awareness of when to escalate and ask for help.
• Basic knowledge of Python and SQL as a minimum.
• Basic understanding of AWS products (S3, Athena, Lamba, etc.), machine learning, and big data technology.
• University degree in computer science or similar.

Knowledge

While the following knowledge is not required, they are highly valued:

• IT service management experience.
• Exposure to risk and governance.
• Experience in financial services

Benefits

The people of Elula are at the core of all we do. Our benefits are just one way we show that.

• Enjoy flexible working hours, and work from home two days per week, to better balance your personal and professional life
• Experience the freedom of working anywhere in Australia up to five days annually
• Give back to what matters to you with extra paid annual leave for volunteering
• Put your health first with an allowance for fitness and wellbeing
• Drive your development with financial support for approved training courses
• Level up with matched funding for career coaching

Interested?

If you're excited about shaping the future of AI, this is where you belong! Submit your CV and cover letter telling us why you're the right fit for Elula and what makes you special!

We're committed to fostering a culture of inclusivity and equality. All are welcome to apply for our roles because we truly believe that diversity is a game changer.