Operations Engineer

At AiMi, we are revolutionising the management of critical trading and market data infrastructure through AI-driven automation. By leveraging advanced technologies, we replace manual, static processes with dynamic, data-driven workflows that enable organisations to achieve greater efficiency, agility, and control. AiMi is committed to enabling businesses to operate effectively in an increasingly complex and fast-paced market environment. If you're tech-driven, curious, and ready to work hands-on with agentic AI and automation to solve complex problems, we want you on the team!

Tasks

As an Operations Engineer, you will work at the intersection of platform operations, client and production support — ensuring the reliable day-to-day running of AiMi's AI-enabled financial market infrastructure.
Key responsibilities include:
- Act as first-line (Level 1) support for platform and client production issues
- Monitor platform health, investigate alerts, and respond to incidents
- Triage and troubleshoot issues by analysing logs, metrics, and system behaviour
- Handle client queries related to platform usage, availability, and incidents
- Support production releases and post-release monitoring
- Help build and improve monitoring, alerting, and operational tooling
- Document common issues, runbooks, and support processes

Requirements

What we're looking for:
- Strong understanding of Amazon CloudWatch and other AWS tools
- Solid exposure to AWS cloud platforms
- Understanding of how to troubleshoot production systems using logs and monitoring
- Experience in an operations or platform support related role
- Interest in AI, automation, or agent-based tools
- Basic scripting skills (e.g. Python, Bash, or similar)
- Familiarity with tools like Jira, GitHub, Slack, or similar
- A methodical, problem-solving mindset with strong attention to detail
- Clear written communication skills for client and internal support

Good to have:
- Git & GitHub basics — ability to read PRs, understand branch strategy, and follow a release workflow
- GitHub Actions basics — able to read and understand CI/CD workflow YAML files, identify a failing step, and follow deployment logs. Not expected to write workflows from scratch
- AWS CDK / CloudFormation awareness — understands that infrastructure is defined as code and deployments are stack-based. Writing CDK is not required

Benefits

• Hands-on experience supporting live, production-grade systems in an early-stage tech startup
  - Exposure to modern automation, observability, and AI-enabled platforms
  - Opportunity to grow into a senior operations or platform role
  - Practical insight into capital markets infrastructure and operational workflows
  - Collaborative, flexible, remote-first team culture

If you're excited to be part of a forward-thinking company at the intersection of finance and technology, we'd love to hear from you. Apply now and help shape the future of AiMi!