Tekshapers Software Solutions
Operations Engineer
Skills
1 month ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Hybrid
Published on:
22 September 2026
What they need
Professional & Technical Skills:
Agile & Scrum Frameworks (Scrum, Kanban, SAFe)
Sprint Planning, Backlog Management & Release Planning
Stakeholder & Vendor Management
Risk, Dependency & Impediment Management
Project Governance & Delivery Management
Facilitation, Coaching & Team Mentoring
KPI, Metrics & Agile Reporting
Change Management & Continuous Improvement
Cross-functional Team Coordination
Excellent Communication & Leadership Skills
ITIL / Service Management Knowledge
Voice & Contact Center Domain Knowledge (Genesys, Avaya, Oracle SBC, Teams Voice)
Incident, Problem & Change Management Understanding
Automation & Process Optimization Awareness
Tools: Jira, Azure DevOps, Confluence, ServiceNow, Power BI
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