Operations Engineer

About the Role

HERO Logistics is seeking an energetic and team-oriented leader to administer and manage resources to ensure operational changes, quality conditions and productivity by analyzing, planning, developing, executing and confirming changes, improvements and new implementations to ensure operational success with a focus on zero impacts on Safety, Quality, Productivity, Costs and People Development.

Roles and Responsibilities

Quality - Build quality into process

• Standard Work: Create and enforce SOPs / SWIs
• Quality Control: Monitor SPC, in-process checks, first-off approval
• Problem Solving: Lead TBP, PDCA, 4M, 5-Why, MOC’s or PCR’s
• Defect Prevention: Implement Poka-Yoke, reduce scrap/rework
• KPI: Scrap %, FPY, PPM, Customer complaints

Productivity / Delivery

• Operations Management: Layout efficiency, lines balancing
• OEE (Overall Equipment Effectiveness) Improvement: Reduce downtime and minor stops
• Continuous Improvement: Kaizen, 4S+S, TPS to eliminate Muda
• KPI: OEE, Output vs Plan, Downtime %

Cost

• Waste Reduction: Attack 7 Wastes - overproduction, waiting, transport, over-processing, inventory, motion, defects
• Efficiency: Improve material yield and reduce scrap costs
• Kaizen for Cost: Lead cost-down projects and ROI justification
• KPI: Scrap Cost, Overtime %, Labor Efficiency, Kaizen Savings

People Development

• Coaching: Mentor Group Leaders & Team Leaders on problem-solving and standard work
• Engagement: Quality circles, recognition
• Flexibility: Cross training for multi-skilling and succession pipeline

Golden Rule: We never compromise Safety for Quality, never compromise Quality for Productivity, and we develop People to sustain everything.

Skills and Competencies

Technical & Engineering Skills

• Knowledge of TPS: Kaizen, 4S+S, FMDS, OEE
• Standard Work, SOPs, SWIs development
• Problem Solving Tools: PDCA, TBP, 5-Why, Fishbone, 8D
• SPC, Poka-Yoke (error-proofing), Layered Process Audits (LPA)
• CPM (Change point management)
• Layout and material flow evaluation
• KPI analysis and control (Safety, Quality, Cost, Delivery, Productivity)
• Build quality culture to eliminate defects and scrap

Soft Skills & Core Competencies

• Service oriented and customer-focused
• Continuous learning mindset
• Works under pressure with time management
• Teamwork and Positive Leadership
• Build rapport with associates and external customers at all levels
• Independent decision making and problem analysis
• Ownership & responsibility with sense of urgency
• Strong written/oral communication and active listening
• Ability to present in front of others and lead change

Customer Experience

• Effective communication with floor TMs, support areas, and customer
• Close relationship with customers to detect needs

Minimum Qualifications

• Bachelor's Degree in Industrial Engineering, Mechanical Engineering, Operations Management, Logistics, or a related field, preferred
• High school diploma/GED, required
• Technical training in Safety, Quality, Lean Manufacturing or TPS (Toyota Production System)
• Two (2) to five (5) years of experience in operations, manufacturing, or logistics environment
• Experience managing KPIs (Safety, Quality, Productivity, Cost, People)
• Experience with continuous improvement and problem-solving methodologies
• Previous experience as Process Engineer, Operations Engineer, Supervisor, or Team Leader is preferred

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person