Operations Excellence Manager

Welcome to DHL eCommerce!

We are excited to announce an exceptional opportunity within our organization for individuals seeking to join the dynamic world of DHL eCommerce. As part of our continuous growth and commitment to excellence, we are looking for talented professionals to contribute to our expanding global network.

At DHL eCommerce we provide a variety of international and domestic standard parcel delivery services in more than 35 countries around the globe. In selected markets we furthermore offer fulfillment services to customers. In line with the Group Strategy our aim is to be a leading provider of e-commerce related logistics. For this we are designing solutions across the entire DHL Group service portfolio for selected customers. As an integral part of the DHL Group, we leverage our extensive global network and cutting-edge technology to offer end-to-end e-commerce logistics solutions to our customers.

Joining our team means becoming part of a diverse and inclusive workplace culture that fosters collaboration, creativity, and personal growth. We value the unique perspectives and skills that each individual brings, and we believe that together we can achieve great things. As a global leader in logistics, DHL eCommerce offers unparalleled opportunities for career development and advancement, allowing you to unleash your full potential.

The key focus areas for this role would be:

• Continuously improve operations processes using lean / six sigma methodologies
• Establish and continuously improve delivery and transportation methods that are fast, cost efficient and sustainable.
• Determine optimal cost and quality targets for relevant stakeholders in the operations organization
• Use existing tools and methodology to conduct in-depth analysis to identify issues, problems and opportunities
• Develop or enhance tools and methodology to improve analytical and diagnostic effectiveness
• Apply analytical expertise on operations related topics to develop hypothesis, conceptualize projects, build stakeholder alignment, and drive the projects to achieve strategic goals / rationalize cost & quality performance
• Interpret and transform the data into meaningful information that can be acted upon
• Prepare detailed analytical reports on these findings and list of possible remedies
• Build a performance and continuous improvement culture in the operations organization and govern the same
• Ensure performance reports are produced according to specifications and distributed according to the agreed timetable
• Participate in x-functional meetings to provide inputs that can help improve costs or improve qualitative performance with minimal cost impact.
• Ensure sustainability of cost card and assumptions used
• Improve linkages between data points to increase visibility to business from cost & quality perspective
• Keep track of actions for cost saving initiatives
• Increase cohesiveness among team members to improve work effectiveness

Qualification:

• Master Degree or Bachelor Degree in Industrial Engineering, or a related field.
• At Least 7-10 years of experience in Process Improvement, Operational Excellence, or related roles, with demonstrated experience in leading initiatives.
• Strong understanding of Lean and Six Sigma methodologies and their application in process improvement.
• Excellent Leadership and Team Management skills, with the ability to inspire and guide cross-functional team.
• Excellent Analytical skills with proficiency in data analysis and problem-solvings.
• Project Management experience, including the ability to manage complex projects and deliver results timely.

Work Location : Bangna KM. 16.5 (Hub Location)